Service guarantees : the impact on empowerment and five star hotels in Malaysia.
| Main Authors: | , , |
|---|---|
| Other Authors: | |
| Format: | Book Section |
| Published: |
McGraw Hill
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/31125/ |
| _version_ | 1848846870129934336 |
|---|---|
| author | Mohd Shahril, Aslinda Ab Aziz, Yuhanis Othman, Mohhidin |
| author2 | Ng, Siew Imm |
| author_facet | Ng, Siew Imm Mohd Shahril, Aslinda Ab Aziz, Yuhanis Othman, Mohhidin |
| author_sort | Mohd Shahril, Aslinda |
| building | UPM Institutional Repository |
| collection | Online Access |
| first_indexed | 2025-11-15T09:09:34Z |
| format | Book Section |
| id | upm-31125 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T09:09:34Z |
| publishDate | 2013 |
| publisher | McGraw Hill |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-311252014-11-04T07:57:32Z http://psasir.upm.edu.my/id/eprint/31125/ Service guarantees : the impact on empowerment and five star hotels in Malaysia. Mohd Shahril, Aslinda Ab Aziz, Yuhanis Othman, Mohhidin McGraw Hill Ng, Siew Imm Hassan, Hamimah Othman, Mohhidin 2013 Book Section PeerReviewed Mohd Shahril, Aslinda and Ab Aziz, Yuhanis and Othman, Mohhidin (2013) Service guarantees : the impact on empowerment and five star hotels in Malaysia. In: Readings on Hospitality and Tourism Issues. McGraw Hill, Shah Alam, Selangor. ISBN 9789675771880 |
| spellingShingle | Mohd Shahril, Aslinda Ab Aziz, Yuhanis Othman, Mohhidin Service guarantees : the impact on empowerment and five star hotels in Malaysia. |
| title | Service guarantees : the impact on empowerment and five star hotels in Malaysia. |
| title_full | Service guarantees : the impact on empowerment and five star hotels in Malaysia. |
| title_fullStr | Service guarantees : the impact on empowerment and five star hotels in Malaysia. |
| title_full_unstemmed | Service guarantees : the impact on empowerment and five star hotels in Malaysia. |
| title_short | Service guarantees : the impact on empowerment and five star hotels in Malaysia. |
| title_sort | service guarantees : the impact on empowerment and five star hotels in malaysia. |
| url | http://psasir.upm.edu.my/id/eprint/31125/ |