APA (7th ed.) Citation

Mohd Shahril, A., Ab Aziz, Y., Othman, M., & Ng, S. I. (2013). Service guarantees: The impact on empowerment and five star hotels in Malaysia. McGraw Hill.

Chicago Style (17th ed.) Citation

Mohd Shahril, Aslinda, Yuhanis Ab Aziz, Mohhidin Othman, and Siew Imm Ng. Service Guarantees: The Impact on Empowerment and Five Star Hotels in Malaysia. McGraw Hill, 2013.

MLA (9th ed.) Citation

Mohd Shahril, Aslinda, et al. Service Guarantees: The Impact on Empowerment and Five Star Hotels in Malaysia. McGraw Hill, 2013.