The influence of perceived services quality and quality management practices in hospitals

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The influence of perceived services quality and quality management practices in hospitals

Bibliographic Details
Main Authors:	Hassan, Mazlan, Sidek, Shafie, Awang, Khairil Wahidin
Format:	Book Section
Published:	McGraw Hill 2013
Online Access:	http://psasir.upm.edu.my/id/eprint/31112/

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