Factors influencing customer satisfaction and loyalty to internationally branded clothes

QR Code

Factors influencing customer satisfaction and loyalty to internationally branded clothes

Satisfaction is important as the principle purpose of a business is to create satisfied customers that will consequently lead to higher profitability in the future. Therefore, it is crucial for marketers to focus on creating and retaining customer loyalty in a business. Besides, customer satisfactio...

Full description

Bibliographic Details
Main Authors:	Wong, Foong Yee, Low, Koa Er
Format:	Article
Language:	English
Published:	Universiti Putra Malaysia Press 2013
Online Access:	http://psasir.upm.edu.my/id/eprint/30857/ http://psasir.upm.edu.my/id/eprint/30857/1/Factors%20Influencing%20Customer%20Satisfaction%20and%20Loyalty%20to.pdf

Similar Items

Influence of brand loyalty on consumer sportswear
by: Wong, Foong Yee, et al.
Published: (2008)

Understanding the factors influencing millennials' clothing brand preference
by: Huang, Ing
Published: (2020)

The influence of customer interaction in virtual brand community on brand loyalty
by: Adzharuddin, Nor Azura, et al.
Published: (2023)

Influences of customer-based brand equity and destination competitiveness on destination loyalty in Malaysia
by: Wong, Philip Pong Weng
Published: (2014)

Factors influencing buying behavior of fashion clothing brands in Johor and Wilayah Persekutuan
by: Ur Rehman, Fazal
Published: (2019)

Virtual brand personality, customer satisfaction and brand loyalty in online banking industry / Ong Khian Sin
by: Ong, Khian Sin
Published: (2009)

Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector
by: Rather, R. A., et al.
Published: (2019)

Factors influencing customer loyalty in airline industry in Malaysia
by: Tai, Guan Hwee, et al.
Published: (2015)

Factors affecting customer loyalty in the telecommunications industry in the Klang Valley, Malaysia
by: Wong, Foong Yee, et al.
Published: (2015)

The Factors That Affect Customer Satisfaction And Customer Loyalty In Online Service Environment
by: Ging, Yong Chung
Published: (2004)

Factors Influencing Customer Loyalty in Telecommunication Industry – A Student outlook of Customer Loyalty
by: A., Viswanathan
Published: (2009)

Factors Affecting Customer Loyalty on Domestic Cafe in Ipoh: A Mediation Effect of Customer Satisfaction
by: Ng, Shu Lin, et al.
Published: (2016)

The Effects Of Technology Acceptance Factors On Customer E-Loyalty and E-Satisfaction In Malaysia
by: Wong, Winnie Poh-Ming, et al.
Published: (2014)

Review of Important Brand Loyalty Influencing Factors: State of Art
by: Shaban, Omar Kassim A., et al.
Published: (2017)

Preliminary Study: The Influences of Environmental Management Practices and Customer Satisfaction towards Customer Loyalty
by: Yusof, Yusnita, et al.
Published: (2015)

The Influence of Price and Brand Loyalty on Store Brands Versus National Brands
by: Cataluna, F., et al.
Published: (2006)

The effect of customer satisfaction on customer loyalty in the motor industry
by: Lim, Ka Bian, et al.
Published: (2019)

Investigate the influence of store atmosphere on customer patronage intention towards clothing stores in Malaysia.
by: Yap, Su Fei, et al.
Published: (2011)

Factors influencing customer satisfaction and E-Loyalty: Online shopping environment among the young adults
by: Izyan Hizza, H. L., et al.
Published: (2014)

Customers’ perceptions of the marketing mix and the effect on Malaysian hypermarkets’ brand loyalty.
by: Yee, Mei Kuan, et al.
Published: (2011)

Customer loyalty attributes, satisfaction and behavioural loyalty / Nurul Nadiah Azizan
by: Azizan, Nurul Nadiah
Published: (2013)

Brand experience and brand trust: an impact towards customer brand loyalty in theme park service industry
by: Azman, Qistina, et al.
Published: (2019)

Influence Of Brand Experience On Brand Loyalty And Brand Equity Of The Smartphone Millennial Users
by: Abdul Qader, Iman Khalid
Published: (2017)

The influence of food trucks' service quality on customer satisfaction and its impact toward customer loyalty
by: Bagyalakshmi Gopi,, et al.
Published: (2020)

The influence of brand image and brand personality on brand loyalty, mediating by brand trust : an empirical study
by: Ahmad Mabkhot, Hashed, et al.
Published: (2017)

To identify how service quality and brand image impact on customer satisfaction and customer loyalty in China's mobile phone markets on youth consumers.
by: Wang, Yuyao
Published: (2007)

The significant role of customer brand identification towards brand loyalty development: an empirical study among Malaysian hypermarkets customer
by: Nikhashemi, Seyed Rajab, et al.
Published: (2015)

The Effect of Branding on Customer Loyalty - A Case Study on the Leading Brand (Mobilink) and its comparison with the Follower Brands
by: Khalid, Sana
Published: (2009)

Role of brand personality and consumer brand identification on hypermarket brand evaluation and loyalty development among Malaysian customers
by: Nikhashemi, Seyed Rajab
Published: (2015)

A review of the relationship between brand image, satisfaction and loyalty.
by: Kamarohim, Norazlina, et al.
Published: (2012)

Factors influencing customer loyalty towards fast food restaurants
by: Nezakati, Hossein *, et al.
Published: (2011)

Factors that influence brand loyalty towards brand of smartphone among Generation Y / Syazwani Mohd Salim
by: Mohd Salim, Syazwani
Published: (2019)

The Effects of Brand Equity towards Customer Loyalty of a Well-known Sportswear Brand in Malaysia
by: Tan, Yew Huei, et al.
Published: (2010)

Customer Loyalty And Cineplex Patronage: The Influence Of Corporate Image, Perceived Quality, Perceived Value And Customer Satisfaction
by: Nordin, Norlisham
Published: (2008)

Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

Internet technology, Crm and customer loyalty: customer retention and satisfaction perspective
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)

The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
by: Amin, Muslim, et al.
Published: (2010)

Integration of standardization and customization: impact on service quality, customer satisfaction, and loyalty
by: Kasiri, Leila Agha, et al.
Published: (2017)

Service Quality And Its Relationship With Customer Satisfaction Towards Customer Loyalty
by: MOHD ISA, SALMI
Published: (2005)

A methodology to map customer complaints and measure customer satisfaction and loyalty
by: Faed, Alireza, et al.
Published: (2014)