E-complaint system for internal customer in Royal Malaysian Police Force using formal language method

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E-complaint system for internal customer in Royal Malaysian Police Force using formal language method

The effectiveness to respond to customers' feedback also depends on an effective workflow. By having an effective method and workflow, the management can response immediately, hence improves the quality of services and facilities offered. The aim of this paper is to analyze the development of a...

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Bibliographic Details
Main Authors:	Mohd Abbas, Fathuddin, Mohd Sani, Nor Fazlida, Bujang, Hanafi, Supu, Mohd Suzlezan, Sidi, Fatimah
Format:	Article
Language:	English
Published:	INSInet Publications 2013
Online Access:	http://psasir.upm.edu.my/id/eprint/30664/ http://psasir.upm.edu.my/id/eprint/30664/1/E.pdf

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