APA (7th ed.) Citation

Boo, H. C., Matilla, A. S., & Tan, C. Y. (2013). Effectiveness of recovery actions on deviant customer behavior — the moderating role of gender. Elsevier.

Chicago Style (17th ed.) Citation

Boo, Huey Chern, Anna S. Matilla, and Ching Yeng Tan. Effectiveness of Recovery Actions on Deviant Customer Behavior — the Moderating Role of Gender. Elsevier, 2013.

MLA (9th ed.) Citation

Boo, Huey Chern, et al. Effectiveness of Recovery Actions on Deviant Customer Behavior — the Moderating Role of Gender. Elsevier, 2013.