APA (7th ed.) Citation

Poh, T. L., Boo, H. C., & Khoo, C. L. (2013). Profiling service failure and customer online complaint motives in the case of single failure and double deviation. Taylor & Francis.

Chicago Style (17th ed.) Citation

Poh, Theng Loo, Huey Chern Boo, and Catheryn Lattimore Khoo. Profiling Service Failure and Customer Online Complaint Motives in the Case of Single Failure and Double Deviation. Taylor & Francis, 2013.

MLA (9th ed.) Citation

Poh, Theng Loo, et al. Profiling Service Failure and Customer Online Complaint Motives in the Case of Single Failure and Double Deviation. Taylor & Francis, 2013.