Use of simulation in solving outpatient clinic problems: a review of the literature
The increasing demand for outpatient services has led to overcrowded clinics, long waiting times for patients, and extended staff working hours in outpatient clinics. Simulation tools have been used to ameliorate deficiencies in the appointment system, resource allocation, and patient flow managemen...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
South African Institute of Industrial Engineers
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/29745/ http://psasir.upm.edu.my/id/eprint/29745/1/Use%20of%20simulation%20in%20solving%20outpatient%20clinic%20problems.pdf |
| _version_ | 1848846484547567616 |
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| author | Tang, Sai Hong Pah, Pin Shang Arumugam, Manohar Mohd Yusuff, Rosnah |
| author_facet | Tang, Sai Hong Pah, Pin Shang Arumugam, Manohar Mohd Yusuff, Rosnah |
| author_sort | Tang, Sai Hong |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The increasing demand for outpatient services has led to overcrowded clinics, long waiting times for patients, and extended staff working hours in outpatient clinics. Simulation tools have been used to ameliorate deficiencies in the appointment system, resource allocation, and patient flow management that are the root causes of these problems. Integrated studies that considered these three factors together produced better results than attempts to resolve individual causes. While simulation has proved to be an effective problem-solving tool for outpatient clinic management, there is still room for improvement. This paper reviews studies over the past 50 years that have applied management simulation to resolve outpatient clinic problems.
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| first_indexed | 2025-11-15T09:03:27Z |
| format | Article |
| id | upm-29745 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T09:03:27Z |
| publishDate | 2013 |
| publisher | South African Institute of Industrial Engineers |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-297452016-01-12T01:12:41Z http://psasir.upm.edu.my/id/eprint/29745/ Use of simulation in solving outpatient clinic problems: a review of the literature Tang, Sai Hong Pah, Pin Shang Arumugam, Manohar Mohd Yusuff, Rosnah The increasing demand for outpatient services has led to overcrowded clinics, long waiting times for patients, and extended staff working hours in outpatient clinics. Simulation tools have been used to ameliorate deficiencies in the appointment system, resource allocation, and patient flow management that are the root causes of these problems. Integrated studies that considered these three factors together produced better results than attempts to resolve individual causes. While simulation has proved to be an effective problem-solving tool for outpatient clinic management, there is still room for improvement. This paper reviews studies over the past 50 years that have applied management simulation to resolve outpatient clinic problems. South African Institute of Industrial Engineers 2013 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/29745/1/Use%20of%20simulation%20in%20solving%20outpatient%20clinic%20problems.pdf Tang, Sai Hong and Pah, Pin Shang and Arumugam, Manohar and Mohd Yusuff, Rosnah (2013) Use of simulation in solving outpatient clinic problems: a review of the literature. South African Journal of Industrial Engineering, 24 (3). pp. 27-42. ISSN 1012-277X; ESSN: 2224-7890 http://sajie.journals.ac.za/pub/article/view/551 10.7166/24-3-551 |
| spellingShingle | Tang, Sai Hong Pah, Pin Shang Arumugam, Manohar Mohd Yusuff, Rosnah Use of simulation in solving outpatient clinic problems: a review of the literature |
| title | Use of simulation in solving outpatient clinic problems: a review of the literature |
| title_full | Use of simulation in solving outpatient clinic problems: a review of the literature |
| title_fullStr | Use of simulation in solving outpatient clinic problems: a review of the literature |
| title_full_unstemmed | Use of simulation in solving outpatient clinic problems: a review of the literature |
| title_short | Use of simulation in solving outpatient clinic problems: a review of the literature |
| title_sort | use of simulation in solving outpatient clinic problems: a review of the literature |
| url | http://psasir.upm.edu.my/id/eprint/29745/ http://psasir.upm.edu.my/id/eprint/29745/ http://psasir.upm.edu.my/id/eprint/29745/ http://psasir.upm.edu.my/id/eprint/29745/1/Use%20of%20simulation%20in%20solving%20outpatient%20clinic%20problems.pdf |