Adoption of mobile commerce: the impact of end user satisfaction on system acceptance
Although voluntary individual usage behavior of information system and technology is well studied in the literature, further theoretical development is needed to account for the specific characteristics of the mobile commerce. This study presents an extended technology acceptance and satisfaction mo...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
IGI Global
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/28865/ http://psasir.upm.edu.my/id/eprint/28865/1/Adoption%20of%20mobile%20commerce.pdf |
| _version_ | 1848846234925662208 |
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| author | Ghobakhloo, Morteza Tang, Sai Hong Zulkifli, Norzima |
| author_facet | Ghobakhloo, Morteza Tang, Sai Hong Zulkifli, Norzima |
| author_sort | Ghobakhloo, Morteza |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Although voluntary individual usage behavior of information system and technology is well studied in the literature, further theoretical development is needed to account for the specific characteristics of the mobile commerce. This study presents an extended technology acceptance and satisfaction model presented by Wixom and Todd (2005) that integrates technology acceptance and technology satisfaction into unified model to investigate what determines user mobile commerce acceptance and usage. The contributions of this paper are to extend and adapt the user satisfaction and technology acceptance model in an empirical study of 503 mobile commerce users, shedding light on the significance and relative importance of specific acceptance and satisfaction factors. This study validates the user satisfaction and technology acceptance model in business to customer mobile commerce context. The implication of this study to both researchers and practitioners is discussed. |
| first_indexed | 2025-11-15T08:59:29Z |
| format | Article |
| id | upm-28865 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T08:59:29Z |
| publishDate | 2013 |
| publisher | IGI Global |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-288652015-10-20T07:45:43Z http://psasir.upm.edu.my/id/eprint/28865/ Adoption of mobile commerce: the impact of end user satisfaction on system acceptance Ghobakhloo, Morteza Tang, Sai Hong Zulkifli, Norzima Although voluntary individual usage behavior of information system and technology is well studied in the literature, further theoretical development is needed to account for the specific characteristics of the mobile commerce. This study presents an extended technology acceptance and satisfaction model presented by Wixom and Todd (2005) that integrates technology acceptance and technology satisfaction into unified model to investigate what determines user mobile commerce acceptance and usage. The contributions of this paper are to extend and adapt the user satisfaction and technology acceptance model in an empirical study of 503 mobile commerce users, shedding light on the significance and relative importance of specific acceptance and satisfaction factors. This study validates the user satisfaction and technology acceptance model in business to customer mobile commerce context. The implication of this study to both researchers and practitioners is discussed. IGI Global 2013-01 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/28865/1/Adoption%20of%20mobile%20commerce.pdf Ghobakhloo, Morteza and Tang, Sai Hong and Zulkifli, Norzima (2013) Adoption of mobile commerce: the impact of end user satisfaction on system acceptance. International Journal of E-Services and Mobile Applications, 5 (1). pp. 26-50. ISSN 1941-627X; ESSN: 1941-6288 10.4018/jesma.2013010102 |
| spellingShingle | Ghobakhloo, Morteza Tang, Sai Hong Zulkifli, Norzima Adoption of mobile commerce: the impact of end user satisfaction on system acceptance |
| title | Adoption of mobile commerce: the impact of end user satisfaction on system acceptance |
| title_full | Adoption of mobile commerce: the impact of end user satisfaction on system acceptance |
| title_fullStr | Adoption of mobile commerce: the impact of end user satisfaction on system acceptance |
| title_full_unstemmed | Adoption of mobile commerce: the impact of end user satisfaction on system acceptance |
| title_short | Adoption of mobile commerce: the impact of end user satisfaction on system acceptance |
| title_sort | adoption of mobile commerce: the impact of end user satisfaction on system acceptance |
| url | http://psasir.upm.edu.my/id/eprint/28865/ http://psasir.upm.edu.my/id/eprint/28865/ http://psasir.upm.edu.my/id/eprint/28865/1/Adoption%20of%20mobile%20commerce.pdf |