The relationship between service guarantees, empowerment, employee satisfaction, service quality in four and five star hotels in Malaysia

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The relationship between service guarantees, empowerment, employee satisfaction, service quality in four and five star hotels in Malaysia

Despite the numerous benefits of the implementation of service guarantees in service organizations, there is a dearth of studies that explore the relationship between service guarantees, empowerment, employee satisfaction and service quality, particularly in the hotel industry. The aim of the study...

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Bibliographic Details
Main Authors:	Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis, Othman, Mohhidin, Bojei, Jamil
Format:	Article
Language:	English
Published:	IACSIT Press 2013
Online Access:	http://psasir.upm.edu.my/id/eprint/28378/ http://psasir.upm.edu.my/id/eprint/28378/1/The%20relationship%20between%20service%20guarantees.pdf

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