Mohd Shahril, A., Abdul Aziz, Y., Othman, M., & Bojei, J. (2013). The relationship between service guarantees, empowerment, employee satisfaction, service quality in four and five star hotels in Malaysia. IACSIT Press.
Chicago Style (17th ed.) CitationMohd Shahril, Aslinda, Yuhanis Abdul Aziz, Mohhidin Othman, and Jamil Bojei. The Relationship Between Service Guarantees, Empowerment, Employee Satisfaction, Service Quality in Four and Five Star Hotels in Malaysia. IACSIT Press, 2013.
MLA (9th ed.) CitationMohd Shahril, Aslinda, et al. The Relationship Between Service Guarantees, Empowerment, Employee Satisfaction, Service Quality in Four and Five Star Hotels in Malaysia. IACSIT Press, 2013.
Warning: These citations may not always be 100% accurate.