Apology strategies by Malay learners of English in a Malaysian university
The purpose of this paper is study the use of apology strategies by Malay tertiary learners of English. The study aims to find out the types of apology strategies used in a variety of communicative situations and to look into the more frequently used strategies. Twenty re...
| Main Authors: | , |
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| Format: | Article |
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Contemporary Research Center, Australia
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/27920/ |
| _version_ | 1848845972733427712 |
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| author | Mohamed Nor, Tun Nur Hamizah Paramasivam, Shamala |
| author_facet | Mohamed Nor, Tun Nur Hamizah Paramasivam, Shamala |
| author_sort | Mohamed Nor, Tun Nur Hamizah |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The purpose of this paper is study the use of apology strategies by Malay tertiary learners of
English. The study aims to find out the types of apology strategies used in a variety of communicative situations and to look into the more frequently used strategies. Twenty respondents majoring in English Language were used in the study. A Discourse Completion Task questionnaire of six situations was used to collect data and the SPSS software was used for the analysis. The data was analyzed using a framework of apology strategies culled from the literature. The findings showed that Malay learners employed apology strategies that made up of expressions of apology followed with explanations or reasons for the offence and offers for repairs. The strategies used by the learners reflect the Malay cultural value for harmony and interdependence in interpersonal working relationships. Suggestions are made for future research on apologies.
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| first_indexed | 2025-11-15T08:55:19Z |
| format | Article |
| id | upm-27920 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-15T08:55:19Z |
| publishDate | 2013 |
| publisher | Contemporary Research Center, Australia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-279202016-02-18T03:11:35Z http://psasir.upm.edu.my/id/eprint/27920/ Apology strategies by Malay learners of English in a Malaysian university Mohamed Nor, Tun Nur Hamizah Paramasivam, Shamala The purpose of this paper is study the use of apology strategies by Malay tertiary learners of English. The study aims to find out the types of apology strategies used in a variety of communicative situations and to look into the more frequently used strategies. Twenty respondents majoring in English Language were used in the study. A Discourse Completion Task questionnaire of six situations was used to collect data and the SPSS software was used for the analysis. The data was analyzed using a framework of apology strategies culled from the literature. The findings showed that Malay learners employed apology strategies that made up of expressions of apology followed with explanations or reasons for the offence and offers for repairs. The strategies used by the learners reflect the Malay cultural value for harmony and interdependence in interpersonal working relationships. Suggestions are made for future research on apologies. Contemporary Research Center, Australia 2013-10 Article PeerReviewed Mohamed Nor, Tun Nur Hamizah and Paramasivam, Shamala (2013) Apology strategies by Malay learners of English in a Malaysian university. International Journal of Education and Research, 1 (10). art. no. 43. pp. 1-14. ISSN 2201-6333; ESSN: 2201-6740 http://www.ijern.com/October-2013.php |
| spellingShingle | Mohamed Nor, Tun Nur Hamizah Paramasivam, Shamala Apology strategies by Malay learners of English in a Malaysian university |
| title | Apology strategies by Malay learners of English in a Malaysian university |
| title_full | Apology strategies by Malay learners of English in a Malaysian university |
| title_fullStr | Apology strategies by Malay learners of English in a Malaysian university |
| title_full_unstemmed | Apology strategies by Malay learners of English in a Malaysian university |
| title_short | Apology strategies by Malay learners of English in a Malaysian university |
| title_sort | apology strategies by malay learners of english in a malaysian university |
| url | http://psasir.upm.edu.my/id/eprint/27920/ http://psasir.upm.edu.my/id/eprint/27920/ |