An agent-based knowledge management system for collaborative software maintenance environment design and evaluation.
Software maintenance (SM) environment is highly complex, knowledge-driven and collaborative. Therefore, a Knowledge Management System (KMS) is critical to provide an environment for sharing and sustaining knowledge among members of SM community of practice (CoP). Based on earlier works on KMS framew...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
2012
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| Online Access: | http://psasir.upm.edu.my/id/eprint/27759/ http://psasir.upm.edu.my/id/eprint/27759/1/ID%2027759.pdf |
| _version_ | 1848845928999419904 |
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| author | Mohd Nor, Mohd Zali Abdullah, Rusli Selamat, Mohd Hasan Azmi Murad, Masrah Azrifah |
| author_facet | Mohd Nor, Mohd Zali Abdullah, Rusli Selamat, Mohd Hasan Azmi Murad, Masrah Azrifah |
| author_sort | Mohd Nor, Mohd Zali |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Software maintenance (SM) environment is highly complex, knowledge-driven and collaborative. Therefore, a Knowledge Management System (KMS) is critical to provide an environment for sharing and sustaining knowledge among members of SM community of practice (CoP). Based on earlier works on KMS framework for collaborative SM, an agent-based KMS prototype system called SM Collaborative Agent Team (SCAT) is designed and developed, to assist maintainers to share information and perform their SM activities. The aims of this paper are to discuss the design of SCAT and to evaluate SCAT's success as a KMS tool. Designing SCAT involves three major aspects: Multi Agent System (MAS) design, Combined Ontology of SM and Domain knowledge areas, and System design. For evaluation, SCAT was benchmark against another agent-based KMS prototype. A survey was conducted to gauge the responses of users and maintainers on the success of both KMS tools, based on Wu & Wang KMS Success model. The results of the survey are analyzed using Rasch rating-scale model to determine if SCAT fares better than Rodriguez. Based on t-test comparison on overall Rasch estimated measures, SCAT KMS is slightly better than Rodriguez KMS. Using Common Person Equating (CPE) plot, SCAT are better than Rodriguez KMS in several key areas. In future, SCAT could be enhanced to improve the weak areas. |
| first_indexed | 2025-11-15T08:54:37Z |
| format | Conference or Workshop Item |
| id | upm-27759 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-15T08:54:37Z |
| publishDate | 2012 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-277592014-06-18T07:24:09Z http://psasir.upm.edu.my/id/eprint/27759/ An agent-based knowledge management system for collaborative software maintenance environment design and evaluation. Mohd Nor, Mohd Zali Abdullah, Rusli Selamat, Mohd Hasan Azmi Murad, Masrah Azrifah Software maintenance (SM) environment is highly complex, knowledge-driven and collaborative. Therefore, a Knowledge Management System (KMS) is critical to provide an environment for sharing and sustaining knowledge among members of SM community of practice (CoP). Based on earlier works on KMS framework for collaborative SM, an agent-based KMS prototype system called SM Collaborative Agent Team (SCAT) is designed and developed, to assist maintainers to share information and perform their SM activities. The aims of this paper are to discuss the design of SCAT and to evaluate SCAT's success as a KMS tool. Designing SCAT involves three major aspects: Multi Agent System (MAS) design, Combined Ontology of SM and Domain knowledge areas, and System design. For evaluation, SCAT was benchmark against another agent-based KMS prototype. A survey was conducted to gauge the responses of users and maintainers on the success of both KMS tools, based on Wu & Wang KMS Success model. The results of the survey are analyzed using Rasch rating-scale model to determine if SCAT fares better than Rodriguez. Based on t-test comparison on overall Rasch estimated measures, SCAT KMS is slightly better than Rodriguez KMS. Using Common Person Equating (CPE) plot, SCAT are better than Rodriguez KMS in several key areas. In future, SCAT could be enhanced to improve the weak areas. 2012 Conference or Workshop Item PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/27759/1/ID%2027759.pdf Mohd Nor, Mohd Zali and Abdullah, Rusli and Selamat, Mohd Hasan and Azmi Murad, Masrah Azrifah (2012) An agent-based knowledge management system for collaborative software maintenance environment design and evaluation. In: Information Retrieval & Knowledge Management (CAMP) 2012 International Conference , 13-15 Mar. 2012, Kuala Lumpur, Malaysia. (pp. 115-120). English |
| spellingShingle | Mohd Nor, Mohd Zali Abdullah, Rusli Selamat, Mohd Hasan Azmi Murad, Masrah Azrifah An agent-based knowledge management system for collaborative software maintenance environment design and evaluation. |
| title | An agent-based knowledge management system for collaborative software maintenance environment design and evaluation. |
| title_full | An agent-based knowledge management system for collaborative software maintenance environment design and evaluation. |
| title_fullStr | An agent-based knowledge management system for collaborative software maintenance environment design and evaluation. |
| title_full_unstemmed | An agent-based knowledge management system for collaborative software maintenance environment design and evaluation. |
| title_short | An agent-based knowledge management system for collaborative software maintenance environment design and evaluation. |
| title_sort | agent-based knowledge management system for collaborative software maintenance environment design and evaluation. |
| url | http://psasir.upm.edu.my/id/eprint/27759/ http://psasir.upm.edu.my/id/eprint/27759/1/ID%2027759.pdf |