Designing, developing and evaluating professional language and intercultural competencies with phone simulations.

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Designing, developing and evaluating professional language and intercultural competencies with phone simulations.

With the development of call centers to handle customer services, many tour operators have adopted the technique of recruitment by simulation where the candidates are judged on their ability to respond to working scenarios. To facilitate the school-to-work transition, we sought to increase the learn...

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Bibliographic Details
Main Authors:	Gabarre, Cecile, Gabarre, Serge
Other Authors:	Alias , Nor Aziah
Format:	Book Section
Published:	IGI Global 2012
Online Access:	http://psasir.upm.edu.my/id/eprint/26371/

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