Cancer patients' satisfaction with communication and information given by nurses at teaching hospitals of Tehran, Iran.

Background: Effective patient–professional communication can be of crucial importance to long-term psycho-social outcomes in patients with cancer. A cross sectional study was conducted to examine cancer patients' satisfaction with regard to various aspects of communication and information given...

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Main Authors: Akhtari Zavare, Mehrnoosh, Abdullah, Mohd Yunus, Syed Hassan, Syed Tajuddin, Md Said, Salmiah, Mohammad Kamali
Format: Article
Language:English
English
Published: Tehran University of Medical Sciences 2011
Online Access:http://psasir.upm.edu.my/id/eprint/24485/
http://psasir.upm.edu.my/id/eprint/24485/1/Cancer%20patients.pdf
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author Akhtari Zavare, Mehrnoosh
Abdullah, Mohd Yunus
Syed Hassan, Syed Tajuddin
Md Said, Salmiah
Mohammad Kamali,
author_facet Akhtari Zavare, Mehrnoosh
Abdullah, Mohd Yunus
Syed Hassan, Syed Tajuddin
Md Said, Salmiah
Mohammad Kamali,
author_sort Akhtari Zavare, Mehrnoosh
building UPM Institutional Repository
collection Online Access
description Background: Effective patient–professional communication can be of crucial importance to long-term psycho-social outcomes in patients with cancer. A cross sectional study was conducted to examine cancer patients' satisfaction with regard to various aspects of communication and information given by nurses. Methods: A proportional stratified sampling method was done and data collected via face-to-face interview based on a validated Patient Satisfaction Questionnaire (PSQ) during a 3 month period. A total of 384 patients aged 14 years old and above were selected. Results: The majority of respondents were males (52.3%) and married (66.4%), working (52.6%) and age group 45-54 year (26.6%) with secondary education level (44.8%), and 53.1% of them admitted at teaching hospitals of government A University of Medical Science. The findings revealed that a vast majority of respondents (81.5%) were satisfied with communication and information given by nurses, while the others (18.5%) not. There was significant relationship between patients’ satisfaction and age group (p ≤ 0.05). Also, the age groups of 15-44 years old and married patients were the best predictors for level of cancer patients’ satisfaction with communication, and information given by nurses. Conclusion: Key findings are a number of issues with regard to information and communication which can be clearly improved within teaching hospitals of in Tehran city. The study concluded that patient– professional communication should be tailored to meet individual need.
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spelling upm-244852015-10-06T07:46:43Z http://psasir.upm.edu.my/id/eprint/24485/ Cancer patients' satisfaction with communication and information given by nurses at teaching hospitals of Tehran, Iran. Akhtari Zavare, Mehrnoosh Abdullah, Mohd Yunus Syed Hassan, Syed Tajuddin Md Said, Salmiah Mohammad Kamali, Background: Effective patient–professional communication can be of crucial importance to long-term psycho-social outcomes in patients with cancer. A cross sectional study was conducted to examine cancer patients' satisfaction with regard to various aspects of communication and information given by nurses. Methods: A proportional stratified sampling method was done and data collected via face-to-face interview based on a validated Patient Satisfaction Questionnaire (PSQ) during a 3 month period. A total of 384 patients aged 14 years old and above were selected. Results: The majority of respondents were males (52.3%) and married (66.4%), working (52.6%) and age group 45-54 year (26.6%) with secondary education level (44.8%), and 53.1% of them admitted at teaching hospitals of government A University of Medical Science. The findings revealed that a vast majority of respondents (81.5%) were satisfied with communication and information given by nurses, while the others (18.5%) not. There was significant relationship between patients’ satisfaction and age group (p ≤ 0.05). Also, the age groups of 15-44 years old and married patients were the best predictors for level of cancer patients’ satisfaction with communication, and information given by nurses. Conclusion: Key findings are a number of issues with regard to information and communication which can be clearly improved within teaching hospitals of in Tehran city. The study concluded that patient– professional communication should be tailored to meet individual need. Tehran University of Medical Sciences 2011 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/24485/1/Cancer%20patients.pdf Akhtari Zavare, Mehrnoosh and Abdullah, Mohd Yunus and Syed Hassan, Syed Tajuddin and Md Said, Salmiah and Mohammad Kamali, (2011) Cancer patients' satisfaction with communication and information given by nurses at teaching hospitals of Tehran, Iran. Medical Journal of The Islamic Republic of Iran, 24 (4). pp. 212-220. ISSN 1016-1430; ESSN: 2251-6840 http://mjiri.iums.ac.ir/ English
spellingShingle Akhtari Zavare, Mehrnoosh
Abdullah, Mohd Yunus
Syed Hassan, Syed Tajuddin
Md Said, Salmiah
Mohammad Kamali,
Cancer patients' satisfaction with communication and information given by nurses at teaching hospitals of Tehran, Iran.
title Cancer patients' satisfaction with communication and information given by nurses at teaching hospitals of Tehran, Iran.
title_full Cancer patients' satisfaction with communication and information given by nurses at teaching hospitals of Tehran, Iran.
title_fullStr Cancer patients' satisfaction with communication and information given by nurses at teaching hospitals of Tehran, Iran.
title_full_unstemmed Cancer patients' satisfaction with communication and information given by nurses at teaching hospitals of Tehran, Iran.
title_short Cancer patients' satisfaction with communication and information given by nurses at teaching hospitals of Tehran, Iran.
title_sort cancer patients' satisfaction with communication and information given by nurses at teaching hospitals of tehran, iran.
url http://psasir.upm.edu.my/id/eprint/24485/
http://psasir.upm.edu.my/id/eprint/24485/
http://psasir.upm.edu.my/id/eprint/24485/1/Cancer%20patients.pdf