Rapport management in air traffic control in Malaysian aviation discourse.
Oral communication is documented as the weakest link in air traffic control interactions and one of the primary causes of aviation accidents and incidents. The language of air traffic control communication is characterised by the use of prescribed phraseologies, and when these are missing, plain lan...
| Main Author: | Paramasivam, Shamala |
|---|---|
| Format: | Article |
| Published: |
John Benjamins Publishing
2011
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/24320/ |
Similar Items
Materials development for speaking skills in aviation English for Malaysian air traffic controllers : theory and practice.
by: Paramasivam, Shamala
Published: (2013)
by: Paramasivam, Shamala
Published: (2013)
Managing virtual rapport on tripadvisor: discourse in hotel responses to negative online reviews
by: Taw, Ly Wen, et al.
Published: (2022)
by: Taw, Ly Wen, et al.
Published: (2022)
Managing virtual rapport on TripAdvisor : discourse in hotel responses to negative online reviews
by: Ly, Wen Taw, et al.
Published: (2022)
by: Ly, Wen Taw, et al.
Published: (2022)
A literature review of rapport management in business meetings
by: Johari, Danish, et al.
Published: (2015)
by: Johari, Danish, et al.
Published: (2015)
Virtual rapport with expressions of gratitude in responding online reviews
by: Taw, Ly Wen, et al.
Published: (2022)
by: Taw, Ly Wen, et al.
Published: (2022)
Building virtual rapport with emotion expressions: hotel responses to positive online reviews
by: Ly, Wen Taw, et al.
Published: (2022)
by: Ly, Wen Taw, et al.
Published: (2022)
Rapport management in hotel responses to online reviews in Malaysia
by: Taw, Ly Wen
Published: (2021)
by: Taw, Ly Wen
Published: (2021)
Establishing rapport: a visit to China
by: Wan Jumani, Fauzi
Published: (2009)
by: Wan Jumani, Fauzi
Published: (2009)
Verbal protocol analysis of on-the-job tasks for Air traffic controllers: a cognitive approach for the systematic design of a training program in the aviation industry
by: Philip Nuli, Anding, et al.
Published: (1998)
by: Philip Nuli, Anding, et al.
Published: (1998)
Mitigation strategies to manage rapport in the interaction between Iraqi veterinary students and their clients
by: Ahmed, Wasan Khalid, et al.
Published: (2024)
by: Ahmed, Wasan Khalid, et al.
Published: (2024)
Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
by: Fatima, J., et al.
Published: (2020)
by: Fatima, J., et al.
Published: (2020)
The role of Wahhabi discourse in the Syrian uprising
by: Enjavinezhad, Maryam, et al.
Published: (2020)
by: Enjavinezhad, Maryam, et al.
Published: (2020)
"Helping you to pay us": rapport management in debt collection call centre encounters
by: Harrington, Leigh
Published: (2018)
by: Harrington, Leigh
Published: (2018)
Human performance in air traffic control
by: Edwards, Tamsyn
Published: (2013)
by: Edwards, Tamsyn
Published: (2013)
Towards regulation of aviation emission in Nigeria: a study on the environmental impact of aviation emissions and the control laws
by: Murgan, Murtala Ganiyu, et al.
Published: (2017)
by: Murgan, Murtala Ganiyu, et al.
Published: (2017)
Air Traffic Controller Stress and Stress Management in Antigua, Barbados and Guyana
by: Scotland, Brent
Published: (2017)
by: Scotland, Brent
Published: (2017)
Using persuasive discourse strategies to strengthen arguments in school parliamentary - style debates
by: Balakrishnan, Ganeish, et al.
Published: (2023)
by: Balakrishnan, Ganeish, et al.
Published: (2023)
Strategies and leadership values in Obama's apology discourse
by: Varma, Susanna Bithiah, et al.
Published: (2020)
by: Varma, Susanna Bithiah, et al.
Published: (2020)
Shipper’s perceptions of aviation Logistics Service Quality (LSQ) of air freight provider
by: Abdul Rahman, Nor Aida, et al.
Published: (2018)
by: Abdul Rahman, Nor Aida, et al.
Published: (2018)
Organizational Learning Processes and the Performance of the Malaysian Aviation Industry
by: Mohd Alwi, Noorhisham
Published: (2007)
by: Mohd Alwi, Noorhisham
Published: (2007)
Biomass valorization for better aviation environmental impact through biocomposites and aviation biofuel
by: Jia, Tian Chen, et al.
Published: (2019)
by: Jia, Tian Chen, et al.
Published: (2019)
Discursive strategies and speech acts in political discourse of Najib and Modi
by: Ramanathan, Renugah, et al.
Published: (2020)
by: Ramanathan, Renugah, et al.
Published: (2020)
Sustainable aviation—hydrogen is the future
by: Talal, Yusaf, et al.
Published: (2022)
by: Talal, Yusaf, et al.
Published: (2022)
'Aerospace city will boost aviation'
by: New Straits Times,
Published: (2015)
by: New Straits Times,
Published: (2015)
Sustainable aviation—hydrogen is the future
by: Yusaf, Talal, et al.
Published: (2022)
by: Yusaf, Talal, et al.
Published: (2022)
Developing A Methodology In Aviation
Risk Management Based On
Susceptibility
by: Ng, Ying Chow
Published: (2007)
by: Ng, Ying Chow
Published: (2007)
Malaysian aviation technologist promotion to managerial role: an empirical overview
by: Liew, C. L., et al.
Published: (2016)
by: Liew, C. L., et al.
Published: (2016)
Exploring rapport management among culturally diverse students during group work face-to-face interactions: a qualitative study
by: Ong, Sue Lyn
Published: (2023)
by: Ong, Sue Lyn
Published: (2023)
Motivation And Its Relationship With The Performance Of Air Traffic Controllers In Iran
by: Koochakan, Arash
Published: (2011)
by: Koochakan, Arash
Published: (2011)
Implications of evolving civil aviation safety regulations on the safety outcomes of air transport industry and airports
by: Yadav, D., et al.
Published: (2014)
by: Yadav, D., et al.
Published: (2014)
Abbas Ibn Firnas's contribution in aviation
by: Mohamed Ali Suliman, Suliman Mohamed, et al.
Published: (2011)
by: Mohamed Ali Suliman, Suliman Mohamed, et al.
Published: (2011)
AMIC sets sights on Green Aviation
by: Universiti Putra Malaysia, Bahagian Komunikasi Korporat
Published: (2011)
by: Universiti Putra Malaysia, Bahagian Komunikasi Korporat
Published: (2011)
PROBLEMS PLAGUING THE INDIAN AVIATION INDUSTRY
by: Dhir, Tanya
Published: (2016)
by: Dhir, Tanya
Published: (2016)
The Determinants of Risk Disclosure in the Aviation Industry
by: XU, MENGYANG
Published: (2019)
by: XU, MENGYANG
Published: (2019)
Consumer protection in the aviation industry in Malaysia
by: Mohd Khalid, Norhadizah, et al.
Published: (2017)
by: Mohd Khalid, Norhadizah, et al.
Published: (2017)
Game Theory In Aviation And Port Industry
by: Tan , Tian Siang
Published: (2015)
by: Tan , Tian Siang
Published: (2015)
Prospective Memory in Simulated Air Traffic Control: The Impact of Interruptions and Delays
by: Wilson, Micah
Published: (2019)
by: Wilson, Micah
Published: (2019)
Feasibility study: PETRONAS Aviation Sdn Bhd to enter China Aviation market / Fara Eda Katrina Ramli
by: Ramli, Fara Eda Katrina
Published: (2011)
by: Ramli, Fara Eda Katrina
Published: (2011)
Argumentative tactic of rhetorical fallacies in political discourse
by: Hamad, Sa'ad Saleh, et al.
Published: (2022)
by: Hamad, Sa'ad Saleh, et al.
Published: (2022)
Teacher-student rapport in a middle school classroom in China : a dialogic perspective / Wang Xiao Yi
by: Wang, Xiao Yi
Published: (2013)
by: Wang, Xiao Yi
Published: (2013)
Similar Items
-
Materials development for speaking skills in aviation English for Malaysian air traffic controllers : theory and practice.
by: Paramasivam, Shamala
Published: (2013) -
Managing virtual rapport on tripadvisor: discourse in hotel responses to negative online reviews
by: Taw, Ly Wen, et al.
Published: (2022) -
Managing virtual rapport on TripAdvisor : discourse in hotel responses to negative online reviews
by: Ly, Wen Taw, et al.
Published: (2022) -
A literature review of rapport management in business meetings
by: Johari, Danish, et al.
Published: (2015) -
Virtual rapport with expressions of gratitude in responding online reviews
by: Taw, Ly Wen, et al.
Published: (2022)