Antecedents and outcomes of flight attendants' job satisfaction

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Antecedents and outcomes of flight attendants' job satisfaction

This paper develops and tests a comprehensive model for job satisfaction amongst flight attendants with antecedents and outcomes that are germane in the context of airlines. The antecedents are: jetlag, role overload, emotional exhaustion, personal accomplishment, and depersonalization, and the outc...

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Bibliographic Details
Main Authors:	Ng, Siew Imm, Sambasivan, Murali, Siti Zubaidah
Format:	Article
Language:	English
Published:	Elsevier 2011
Online Access:	http://psasir.upm.edu.my/id/eprint/24244/ http://psasir.upm.edu.my/id/eprint/24244/1/Antecedents%20and%20outcomes%20of%20flight%20attendants.pdf

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