Development of service quality dimensions in Malaysia - The case of A multicultural society.

QR Code

Development of service quality dimensions in Malaysia - The case of A multicultural society.

Service quality (SERVQUAL) is now recognized as an integral component of a firm’s customer satisfaction program. Therefore, it is important to understand how consumers perceive the quality of services rend ered, as well as how these perceptions are translated into customer satisfaction and behavi...

Full description

Bibliographic Details
Main Authors:	Ting, Lee Hui, Boo, Huey Chern, Othman, Mohhidin
Format:	Article
Language:	English English
Published:	SEGi University College 2011
Online Access:	http://psasir.upm.edu.my/id/eprint/24125/ http://psasir.upm.edu.my/id/eprint/24125/1/Development%20of%20service%20quality%20dimensions%20in%20Malaysia.pdf

Similar Items

Living in a multicultural society
by: Shogar, Ibrahim
Published: (2020)

Speaking in tongues: Family communication in a multicultural society
by: Ting, Su Hie, et al.
Published: (2015)

Dimensionality of Organizational Citizenship Behavior (OCB) in a Multicultural Society : The case of Malaysia
by: May-Chiun , Lo, et al.
Published: (2009)

Dimensionality of organizational citizenship behavior (OCB) in a multicultural society the case of Malaysia
by: Lo, May-Chiun, et al.
Published: (2009)

Faith-based education in a multicultural and multireligious society : the Malaysian case
by: Hashim, Rosnani
Published: (1995)

The Balinese diaspora in the multicultural society of Southeast Sulawesi
by: Suraya, Rahmat Sewa, et al.
Published: (2024)

Verbs and gender: the hidden agenda of a multicultural society
by: Mohd Faeiz Ikram bin Mohd Jasmani,, et al.
Published: (2011)

Protecting children in a multicultural society: an Australian story
by: Farate, Eduardo J.
Published: (2000)

Multiculturalism and inconsistency in the perception of sex education in Australian society
by: Almahbobi, Ghanim
Published: (2012)

Conceptualization of employer brand dimensions in Malaysia luxury hotels
by: Mohamad, Siti Fatimah, et al.
Published: (2018)

Multicultural readiness in service ecosystems
by: Daneshfar, Zahra, et al.
Published: (2021)

Adolescent’s strategies and reverse influence in family food decision making
by: Othman, Mohhidin, et al.
Published: (2013)

Servicescape failure and recovery strategy in the Food Service Industry: The effect on customer repatronization.
by: Chua, Lia Bee, et al.
Published: (2010)

The Effects of Service Quality Dimensions on Customer Loyalty
by: Lee, Zhao Li
Published: (2010)

Profiling service failure and customer online complaint motives in the case of single failure and double deviation.
by: Poh, Theng Loo, et al.
Published: (2013)

Developing and validating halal service quality instrument for Malaysian food service establishments: a conceptual paper
by: Ibrahim, Shahariah, et al.
Published: (2014)

Determinants of occupancies and patterns of the multicultural societies at the urban mosque open spaces in Kuala Lumpur, Malaysia
by: Nizarudin, Norhanis Diyana, et al.
Published: (2019)

Stereotyping at the multicultural workplace. The case of Jewish, Chinese, and American immigrant in multicultural workplaces in Singapore and Malaysia
by: Wong, Loong Wei
Published: (2025)

Service Quality Dimensions and Members’ Satisfaction: A Mixed-Methods Approach
by: Yusman, Yacob, et al.
Published: (2016)

Multicultural Readings: Product and Process
by: Mukundan, Jayakaran, et al.
Published: (1996)

Ethnicity and displacement in multicultural societies: looking for the roots in M.G.Vassanji’s The Magic of Saida
by: Abbas, Hussein Ali, et al.
Published: (2018)

Exploring service climate and employee performance in multicultural service settings
by: Fung, C., et al.
Published: (2017)

Prioritisation of service quality dimensions for healthcare sector
by: Islam, Rafikul, et al.
Published: (2016)

Perceptions of business ethics in a multicultural community: the case of Malaysia
by: Abdul Rashid, Md. Zabid, et al.
Published: (2003)

Religion and multiculturalism
by: Quddus, S. M. Abdul
Published: (2017)

One service, many voices: enhancing consumer participation in a primary health service for multicultural women
by: Lee, Susan, et al.
Published: (2009)

Ethnic identity in English language textbooks: Considerations for a multicultural society / Puspalata C Suppiah and Ramesh Nair
by: C Suppiah, Puspalata, et al.
Published: (2016)

Dimensions to measure service quality in private higher education institutions.
by: Shuib, Munir
Published: (2011)

Lifelong learning for person with virtually impaired blindness: A Case Study In Society of The Blind In Malaysia
by: Wong, Huey Siew

Multiculturalism in Malaysia and Singapore: Contesting models
by: Noor, Noraini M., et al.
Published: (2013)

Personal and academic multicultural experiences, perceived multicultural counselling competence and multicultural counselling self-efficacy among Malaysian counsellor trainees
by: Harun, Maizatul Mardiana, et al.
Published: (2024)

Using critical incident technique to identify the effect of servicescape failure and the effectiveness of recovery strategy on dining experience
by: Chua, Bee Lia, et al.
Published: (2010)

Customer Evaluation On E-Service Quality Dimensions: A Study Of Internet Banking In Malaysia
by: Kamaludin, Mohd Ariff
Published: (2004)

Identifying and validating the dimensions of service quality for the banking industry in Malaysia / Jasmine Vivienne Andrew
by: Andrew, Jasmine Vivienne
Published: (2010)

A brief review of multicultural counselling self-efficacy and multicultural counselling competency
by: Harun, Maizatul Mardiana, et al.
Published: (2014)

Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry
by: Rahman, Mahbubar, et al.
Published: (2018)

The Impact of Service Quality Dimensions Towards Customers' Satisfaction in Tuition Centers
by: Lim , Seng Poh
Published: (2006)

The relationship between service guarantees, empowerment, employee satisfaction, service quality in four and five star hotels in Malaysia
by: Mohd Shahril, Aslinda, et al.
Published: (2013)

GENDER, SEXUALITY AND COSMOPOLITANISM IN MULTICULTURAL AUSTRALIA: A Case Study
by: Offord, Baden
Published: (2013)

The dimensions of wine quality
by: Charters, S., et al.
Published: (2007)