Quality improvement of services in Unversiti Teknologi MARA Pahang from a management perspective

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Quality improvement of services in Unversiti Teknologi MARA Pahang from a management perspective

Feedback from customers is an effective method to identify the quality of services and facilities provided by a university. The effectiveness to respond to customers’ feedback also depends on an effective workflow. By having an effective method and workflow, the action from the management to improve...

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Bibliographic Details
Main Authors:	Razali, Razulaimi, Abd Halim, Khairul Nizam, Jusoff, Kamaruzaman
Format:	Article
Language:	English
Published:	Canadian Research & Development Center of Sciences and Cultures 2011
Online Access:	http://psasir.upm.edu.my/id/eprint/23935/ http://psasir.upm.edu.my/id/eprint/23935/1/23935.pdf

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