The role of intelligent agents in customer knowledge management

QR Code

The role of intelligent agents in customer knowledge management

Customers are known as a brilliant source of knowledge for the companies, because they gain knowledge and expertise while selecting and using products or services. Customer knowledge management is a new stage of relationship management between organizations and the customers. Most of the models in t...

Full description

Bibliographic Details
Main Authors:	Tang, Sai Hong, Homayouni, Seyed Mahdi, Alaei, Hamed
Format:	Article
Language:	English
Published:	Academic Journals 2011
Online Access:	http://psasir.upm.edu.my/id/eprint/22776/ http://psasir.upm.edu.my/id/eprint/22776/1/22776.pdf

Similar Items

Knowledge exchange with customers using intelligent agents
by: Homayouni, Seyed Mahdi, et al.
Published: (2008)

Applicability of agent based systems in customer knowledge management
by: Homayouni, Seyed Mahdi, et al.
Published: (2008)

Applicability of agent based systems in customer knowledge management
by: Homayouni, Seyed Mahdi, et al.
Published: (2008)

Development of genetic fuzzy logic controllers for complex production systems
by: Homayouni, Seyed Mahdi, et al.
Published: (2009)

A statistical model for expected cycle time of SP-AS/RS: an application of Monte Carlo simulation
by: Vasili, Mohammadreza, et al.
Published: (2008)

A genetic algorithm for optimization of integrated scheduling of cranes, vehicles, and storage platforms at automated container terminals
by: Homayouni, Seyed Mahdi, et al.
Published: (2014)

Optimization Of Fuzzy Logic Controllers With Genetic Algorithm For Two-Part-Type And Re-Entrant Production Systems
by: Homayouni, Seyed Mahdi
Published: (2008)

Development of multi-objective optimization methods for integrated scheduling of handling equipment (AGVs, QCs, SP-AS/RS) in automated container terminals
by: Homayouni, Seyed Mahdi
Published: (2012)

Using simulated annealing algorithm for optimization of quay cranes and automated guided vehicles scheduling
by: Homayouni, Seyed Mahdi, et al.
Published: (2011)

An intelligent case-based supplier selection framework: customer knowledge management perspective
by: Jahani, Alireza, et al.
Published: (2012)

Comparison of different dwell point policies for SP-AS/RS
by: Vasili, Mohammad Reza, et al.
Published: (2006)

A hybrid genetic-heuristic algorithm for scheduling of automated guided vehicles and quay cranes in automated container terminals
by: Homayouni, Seyed Mahdi, et al.
Published: (2009)

Adding Semantic Web Knowledge to Intelligent Personal Assistant Agents
by: Garrido, P., et al.
Published: (2010)

The role of owner/manager in adoption of electronic commerce in small businesses: the case of developing countries
by: Ghobakhloo, Morteza, et al.
Published: (2013)

An Agent-Based System with Personalization and Intelligent Assistance Services for Facilitating Knowledge Sharing
by: Mohd Sharef, Nurfadhlina
Published: (2006)

Using Intelligent Agents to Understand Management Practices and Retail Productivity
by: Siebers, Peer-Olaf, et al.
Published: (2007)

Development of an intelligent material handling equipment selection system: a review of recent research
by: Vasili, Mohammad Reza, et al.
Published: (2005)

Achieving Customer Intimacy Through Application Of Knowledge Management In Customer Relationship Management
by: Tan, Soo Leong
Published: (2008)

Integration of Business Intelligence and Knowledge Management as a Strategic Intelligence Tool
by: Adirekpullap, Teerachai
Published: (2008)

Framework For Knowledge-Driven Customer Relationship Management
by: Goon , Tuck Choy
Published: (2005)

Development of application-specific adjacency models using fuzzy cognitive map
by: Motlagh, Omid Reza Esmaeili, et al.
Published: (2014)

Intelligent agent simulator in massive crowd
by: Mohamad, S, et al.
Published: (2018)

An agent-based framework for intelligent geocoding
by: Hutchinson, Matthew, et al.
Published: (2013)

Customer knowledge management in the insurance industry in Malaysia. The role of knowledge sharing, market and technology turbulence / Ahmad Suffian Mohd Zahari
by: Mohd Zahari, Ahmad Suffian
Published: (2014)

Customer knowledge management in the insurance industry in Malaysia. The role of knowledge sharing, market and technology turbulence / Ahmad Suffian Mohd Zahari
by: Mohd Zahari, Ahmad Suffian
Published: (2014)

IT investments and business performance improvement: the mediating role of lean manufacturing implementation
by: Ghobakhloo, Morteza, et al.
Published: (2014)

Artificial intelligence (AI) support for knowledge management in construction
by: Mohamed, Sarajul Fikri
Published: (2002)

The Role of Integrated Customer Relationship Management and Social Capital on Customer Relationship Management Success
by: Alamgir, Mohammed, et al.
Published: (2013)

The role of customer knowledge management towards organizational performance / Ahmad Suffian Mohd Zahari … [et al.]
by: Mohd Zahari, Ahmad Suffian, et al.
Published: (2014)

Knowledge Management As a Strategic Approach in Enhancing Customer Relationship Management : A Case Analysis of Financial Industry in Malaysia
by: Lim, Hong Woo
Published: (2010)

The Role of Materiality in an Era of Generative Artificial Intelligence
by: Tang, Kok Sing, et al.
Published: (2024)

A Framework for Knowledge-Driven Customer Relationship Management
by: Goon, Tuck Choy
Published: (2005)

A Knowledge Management-extended Gamified Customer Relationship Management System
by: Lee, Chien Sing *, et al.
Published: (2017)

Customer knowledge management, trust, commitment and customer lifetime value in islamic insurance industry
by: Abu Hassan, Lailatul Faizah, et al.
Published: (2012)

Hajj crowd simulation based on intelligent agent
by: Gunawan, Teddy Surya, et al.
Published: (2011)

Intelligent agent-based modeling of kinesin nanomotor
by: Gavgani, Hamidreza Khataee, et al.
Published: (2011)

Evaluation of intelligent agent frameworks for human learning
by: Soliman, M., et al.
Published: (2011)

Hajj crowd simulation based on intelligent agent
by: Mulyana, Willy Wahyu, et al.
Published: (2010)

Developing an agent-based framework for intelligent geocoding
by: Hutchinson, Matthew John
Published: (2010)

Intelligent autism screening using fuzzy agent
by: Nurul Najihah, Che Razali, et al.
Published: (2020)