Redress mechanism for consumers in the motor vehicle repair and service industry

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Redress mechanism for consumers in the motor vehicle repair and service industry

Malaysian laws have provided various rights to consumers in the cases of defective and unsatisfactory services under contract law, tort law as well as the Consumer Protection Act 1999. The rights, however, are worthless in the absence of an effective redress mechanism. This paper seeks to examine th...

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Bibliographic Details
Main Authors:	Abu Bakar, Elistina, Amin, Naemah
Format:	Article
Language:	English
Published:	Malaysian Consumer and Family Economics Association 2011
Online Access:	http://psasir.upm.edu.my/id/eprint/22644/ http://psasir.upm.edu.my/id/eprint/22644/1/Redress%20mechanism%20for%20consumers%20in%20the%20motor%20vehicle%20repair%20and%20service%20industry.pdf

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