A model of KPI for measuring ICT service quality

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A model of KPI for measuring ICT service quality

This paper proposes a model to develop key performance indicators (KPIs)for the purpose of measuring ICT service quality (ICTSQ). In this decade,the importance of ICT in every stage of work by individuals, businesses or organizations are very apparent and cannot be denied. Hence, ICT services(ICTS)...

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Bibliographic Details
Main Authors:	Nor, Rozi Nor Haizan, Alias, Rose Alinda, Abdul Rahman, Azizah
Format:	Conference or Workshop Item
Language:	English
Published:	Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember 2013
Online Access:	http://psasir.upm.edu.my/id/eprint/22161/ http://psasir.upm.edu.my/id/eprint/22161/1/ID%2022161.pdf

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