APA (7th ed.) Citation

Nor, R. N. H., Alias, R. A., & Abdul Rahman, A. (2013). A model of KPI for measuring ICT service quality. Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember.

Chicago Style (17th ed.) Citation

Nor, Rozi Nor Haizan, Rose Alinda Alias, and Azizah Abdul Rahman. A Model of KPI for Measuring ICT Service Quality. Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember, 2013.

MLA (9th ed.) Citation

Nor, Rozi Nor Haizan, et al. A Model of KPI for Measuring ICT Service Quality. Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember, 2013.