Customer satisfaction survey on library collection.
This paper aims to study the customer satisfaction level towards the library coliection. The library collection includes books, printed journals, online journals, online books and online databases. The research developed to determine the satisfaction of the user who used the library collection. It a...
| Main Author: | |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/20703/ http://psasir.upm.edu.my/id/eprint/20703/1/ID%2020703.pdf |
| _version_ | 1848844039528382464 |
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| author | Abdullah, Salmah |
| author_facet | Abdullah, Salmah |
| author_sort | Abdullah, Salmah |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This paper aims to study the customer satisfaction level towards the library coliection. The library collection includes books, printed journals, online journals, online books and online databases. The research developed to determine the satisfaction of the user who used the library collection. It also examine whether any significant difference of satisfaction exist among library client towards the coliection. Data gathered through a self-administered survey given to random sampled 1,295 respondents inclusive of staffs and students of Universiti Putra Malaysia (UPM). The results obtained show that category of user and the library coliection status itself
are the elements that have an impact on customer satisfaction. This paper concludes that different categories of user have different level of satisfaction towards library collection. |
| first_indexed | 2025-11-15T08:24:35Z |
| format | Conference or Workshop Item |
| id | upm-20703 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T08:24:35Z |
| publishDate | 2011 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-207032015-05-19T02:54:54Z http://psasir.upm.edu.my/id/eprint/20703/ Customer satisfaction survey on library collection. Abdullah, Salmah This paper aims to study the customer satisfaction level towards the library coliection. The library collection includes books, printed journals, online journals, online books and online databases. The research developed to determine the satisfaction of the user who used the library collection. It also examine whether any significant difference of satisfaction exist among library client towards the coliection. Data gathered through a self-administered survey given to random sampled 1,295 respondents inclusive of staffs and students of Universiti Putra Malaysia (UPM). The results obtained show that category of user and the library coliection status itself are the elements that have an impact on customer satisfaction. This paper concludes that different categories of user have different level of satisfaction towards library collection. 2011 Conference or Workshop Item PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/20703/1/ID%2020703.pdf Abdullah, Salmah (2011) Customer satisfaction survey on library collection. In: Asia-Pacific Conference on Library & Information Education & Practice, 22-24 June 2011, Pullman, Putrajaya. . Library Collection development Customer satisfaction - Evaluation Academic libraries |
| spellingShingle | Library Collection development Customer satisfaction - Evaluation Academic libraries Abdullah, Salmah Customer satisfaction survey on library collection. |
| title | Customer satisfaction survey on library collection. |
| title_full | Customer satisfaction survey on library collection. |
| title_fullStr | Customer satisfaction survey on library collection. |
| title_full_unstemmed | Customer satisfaction survey on library collection. |
| title_short | Customer satisfaction survey on library collection. |
| title_sort | customer satisfaction survey on library collection. |
| topic | Library Collection development Customer satisfaction - Evaluation Academic libraries |
| url | http://psasir.upm.edu.my/id/eprint/20703/ http://psasir.upm.edu.my/id/eprint/20703/1/ID%2020703.pdf |