English language communication training needs of front office assistants of hotels in Kuala Lumpur.

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English language communication training needs of front office assistants of hotels in Kuala Lumpur.

In this study, English language communication training needs of Front Office Assistants were identified and described. Eight hotels of 4-star and 5-star rating in Kuala Lumpur participated in the survey, from which a total of 44 Front Office Assistants and 26 Managers responded. The main aim of the...

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Bibliographic Details
Main Author:	Chan, Mei-Yuit
Format:	Book Section
Language:	English
Published:	Universiti Putra Malaysia Press 2002
Subjects:	English language - Study and teaching - Malaysia. Employees - Training of - Malaysia. Hotel management - Vocational guidance - Malaysia.
Online Access:	http://psasir.upm.edu.my/id/eprint/20008/ http://psasir.upm.edu.my/id/eprint/20008/1/English_Language_Communication_Training_Needs_of_Front_Office_Assistants_of_Hotels_in_Kuala_Lumpur_2.pdf

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