Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions
Information and technology (IT) services is the main element of the quick-access of information provided by Perpustakaan Sultan Abdul Samad (PSAS). It plays a very significant role in PSAS and is geared towards fulfilling the information needs of users in learning, teaching, research and consultatio...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2011
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| Online Access: | http://psasir.upm.edu.my/id/eprint/18591/ http://psasir.upm.edu.my/id/eprint/18591/1/ID%2018591.pdf |
| _version_ | 1848843547814395904 |
|---|---|
| author | Samsuddin, Samsul Farid Mat, Shaifol Yazam |
| author_facet | Samsuddin, Samsul Farid Mat, Shaifol Yazam |
| author_sort | Samsuddin, Samsul Farid |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Information and technology (IT) services is the main element of the quick-access of information provided by Perpustakaan Sultan Abdul Samad (PSAS). It plays a very significant role in PSAS and is geared towards fulfilling the information needs of users in learning, teaching, research and consultation. The aim of this study is to obtain users' perception of IT services in PSAS. The analysis includes the estimation of the relative importance and the level of users' satisfaction of the services provided. This information can be used to improve the quality of IT service given by the library. The study covers seven (7) main elements of IT services in PSAS: the Website, Online Public Access Catalog (OPAC), Online Databases (Online Journals, E-Book, CD-ROM and Index/Abstract), Internet Services, Self-Check Machines, Book Drop and Wifi services. The importance and the satisfaction of the services are the two variable that have been measured in this study using Likert Scale. Frequencies and means analysis are used to measure the data. A total of 381 questionnaires have been received out of 500 which were distributed to identify respondents within the population. The study was also used to identify the usage trend of the IT services provided by PSAS. |
| first_indexed | 2025-11-15T08:16:46Z |
| format | Conference or Workshop Item |
| id | upm-18591 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T08:16:46Z |
| publishDate | 2011 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-185912017-07-24T02:31:04Z http://psasir.upm.edu.my/id/eprint/18591/ Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions Samsuddin, Samsul Farid Mat, Shaifol Yazam Information and technology (IT) services is the main element of the quick-access of information provided by Perpustakaan Sultan Abdul Samad (PSAS). It plays a very significant role in PSAS and is geared towards fulfilling the information needs of users in learning, teaching, research and consultation. The aim of this study is to obtain users' perception of IT services in PSAS. The analysis includes the estimation of the relative importance and the level of users' satisfaction of the services provided. This information can be used to improve the quality of IT service given by the library. The study covers seven (7) main elements of IT services in PSAS: the Website, Online Public Access Catalog (OPAC), Online Databases (Online Journals, E-Book, CD-ROM and Index/Abstract), Internet Services, Self-Check Machines, Book Drop and Wifi services. The importance and the satisfaction of the services are the two variable that have been measured in this study using Likert Scale. Frequencies and means analysis are used to measure the data. A total of 381 questionnaires have been received out of 500 which were distributed to identify respondents within the population. The study was also used to identify the usage trend of the IT services provided by PSAS. 2011-07 Conference or Workshop Item NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/18591/1/ID%2018591.pdf Samsuddin, Samsul Farid and Mat, Shaifol Yazam (2011) Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions. In: Seminar Kebangsaan Perpustakaan Akademik, 5-7 July 2011, Hotel Grand Riverview Kota Bharu, Kelantan. . (Unpublished) |
| spellingShingle | Samsuddin, Samsul Farid Mat, Shaifol Yazam Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions |
| title | Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions |
| title_full | Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions |
| title_fullStr | Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions |
| title_full_unstemmed | Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions |
| title_short | Use of library information technology services in Perpustakaan Sultan Abdul Samad, UPM: users' perceptions |
| title_sort | use of library information technology services in perpustakaan sultan abdul samad, upm: users' perceptions |
| url | http://psasir.upm.edu.my/id/eprint/18591/ http://psasir.upm.edu.my/id/eprint/18591/1/ID%2018591.pdf |