Discovering the right key performance indicators in libraries: a review of literatures

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Discovering the right key performance indicators in libraries: a review of literatures

This paper discusses the discovey of the right Key Performance Indicators (KPIs) in Malaysian libraries. As one of the measurement performance methodologies, KPIs are used to improved the overall organizational management and by applying the KPIs, it is considered an effort to transform libraries ma...

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Bibliographic Details
Main Authors:	Md Ishak, Amir Hussain, Sahak, Mohd Dasuki
Format:	Conference or Workshop Item
Language:	English
Published:	2011
Subjects:	Performance standards. International Organization for Standardization. Organizational effectiveness.
Online Access:	http://psasir.upm.edu.my/id/eprint/18588/ http://psasir.upm.edu.my/id/eprint/18588/1/ID%2018588.pdf

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