Evidence of empowerment in hotel industry : the case of hotel front liners in Malaysia

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Evidence of empowerment in hotel industry : the case of hotel front liners in Malaysia

Empowerment plays a critical role in maintaining service excellence, especially when facing demanding customers in the rapidly evolving tourism industry. The purpose of this paper is to consider the concept of empowerment in the context of hotel industry. More specifically, this research has two obj...

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Bibliographic Details
Main Authors:	Abdul Aziz, Yuhanis, Awang, Khairil Wahidin, Samdin, Zaiton
Format:	Conference or Workshop Item
Language:	English English
Published:	2011
Subjects:	Empowerment Demography - Malaysia Tourism - Malaysia
Online Access:	http://psasir.upm.edu.my/id/eprint/18468/ http://psasir.upm.edu.my/id/eprint/18468/1/ID%2018468.pdf

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