Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments

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Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments

Employee empowerment is receiving increased attention in services marketing and services management literature. Emotion management is also becoming important in the workplace, particularly in the service industry. While empowerment has been encouraged in the hotel industry, a basic understanding on...

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Bibliographic Details
Main Author:	Abdul Aziz, Yuhanis
Format:	Conference or Workshop Item
Language:	English English
Published:	2011
Subjects:	Empowerment. Job satisfaction. Emotions.
Online Access:	http://psasir.upm.edu.my/id/eprint/18464/ http://psasir.upm.edu.my/id/eprint/18464/1/ID%2018464.pdf

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