Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments
Employee empowerment is receiving increased attention in services marketing and services management literature. Emotion management is also becoming important in the workplace, particularly in the service industry. While empowerment has been encouraged in the hotel industry, a basic understanding on...
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
2011
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| Online Access: | http://psasir.upm.edu.my/id/eprint/18464/ http://psasir.upm.edu.my/id/eprint/18464/1/ID%2018464.pdf |
| _version_ | 1848843516996747264 |
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| author | Abdul Aziz, Yuhanis |
| author_facet | Abdul Aziz, Yuhanis |
| author_sort | Abdul Aziz, Yuhanis |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Employee empowerment is receiving increased attention in services marketing and services management literature. Emotion management is also becoming important in the workplace, particularly in the service industry. While empowerment has been encouraged in the hotel industry, a basic understanding on the possible relationship between empowerment and emotions has yet to emerge. Evidence on the effect of empowerment and emotions on job satisfaction is also limited. Therefore, the objectives of the study are threefold: to empirically investigate the relationship of empowerment on both positive and negative emotions, to test whether the empowerment has association on employee’s job satisfaction and to examine the relationship of positive and negative emotions on job satisfaction. A number of notable findings are found from data analysis. The findings signify a significant positive relationship between empowerment and positive emotions whilst indicating a negative relationship with negative emotions. The results also point out that both empowerment and positive emotions have a significant impact on employee’s job satisfaction. Moreover, as hypothesized, the results support the negative relationship between negative emotions and job satisfaction. The results suggest significant implications for hotel managers and academicians, in addition to preparing a platform for future research. |
| first_indexed | 2025-11-15T08:16:17Z |
| format | Conference or Workshop Item |
| id | upm-18464 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-15T08:16:17Z |
| publishDate | 2011 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-184642014-10-27T08:05:41Z http://psasir.upm.edu.my/id/eprint/18464/ Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments Abdul Aziz, Yuhanis Employee empowerment is receiving increased attention in services marketing and services management literature. Emotion management is also becoming important in the workplace, particularly in the service industry. While empowerment has been encouraged in the hotel industry, a basic understanding on the possible relationship between empowerment and emotions has yet to emerge. Evidence on the effect of empowerment and emotions on job satisfaction is also limited. Therefore, the objectives of the study are threefold: to empirically investigate the relationship of empowerment on both positive and negative emotions, to test whether the empowerment has association on employee’s job satisfaction and to examine the relationship of positive and negative emotions on job satisfaction. A number of notable findings are found from data analysis. The findings signify a significant positive relationship between empowerment and positive emotions whilst indicating a negative relationship with negative emotions. The results also point out that both empowerment and positive emotions have a significant impact on employee’s job satisfaction. Moreover, as hypothesized, the results support the negative relationship between negative emotions and job satisfaction. The results suggest significant implications for hotel managers and academicians, in addition to preparing a platform for future research. 2011-07 Conference or Workshop Item NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/18464/1/ID%2018464.pdf Abdul Aziz, Yuhanis (2011) Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments. In: 2nd International Symposium in Service Management, 26-30 July 2011, Yogyakarta, Indonesia. . Empowerment. Job satisfaction. Emotions. English |
| spellingShingle | Empowerment. Job satisfaction. Emotions. Abdul Aziz, Yuhanis Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments |
| title | Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments |
| title_full | Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments |
| title_fullStr | Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments |
| title_full_unstemmed | Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments |
| title_short | Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments |
| title_sort | assessing the effects of empowerment and emotions on job satisfaction in hotel service environments |
| topic | Empowerment. Job satisfaction. Emotions. |
| url | http://psasir.upm.edu.my/id/eprint/18464/ http://psasir.upm.edu.my/id/eprint/18464/1/ID%2018464.pdf |