APA (7th ed.) Citation

Ali, M. H., Ali, N. A., & Radam, A. (2010). Validating SERVPERF model in government agencies.

Chicago Style (17th ed.) Citation

Ali, Mass Hareeza, Noor Azman Ali, and Alias Radam. Validating SERVPERF Model in Government Agencies. 2010.

MLA (9th ed.) Citation

Ali, Mass Hareeza, et al. Validating SERVPERF Model in Government Agencies. 2010.