APA (7th ed.) Citation

Chua, B. L., Boo, H. C., Ab Karim, M. S., Othman, M., & Ramachandran, S. (2010). Using critical incident technique to identify the effect of servicescape failure and the effectiveness of recovery strategy on dining experience. Protect Print Sdn Bhd.

Chicago Style (17th ed.) Citation

Chua, Bee Lia, Huey Chern Boo, M. Shahrim Ab Karim, Mohhidin Othman, and Sridar Ramachandran. Using Critical Incident Technique to Identify the Effect of Servicescape Failure and the Effectiveness of Recovery Strategy on Dining Experience. Protect Print Sdn Bhd, 2010.

MLA (9th ed.) Citation

Chua, Bee Lia, et al. Using Critical Incident Technique to Identify the Effect of Servicescape Failure and the Effectiveness of Recovery Strategy on Dining Experience. Protect Print Sdn Bhd, 2010.