The linkage of employee satisfaction and loyalty in Hotel Industry in Klang Valley, Malaysia.

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The linkage of employee satisfaction and loyalty in Hotel Industry in Klang Valley, Malaysia.

Many organizations in the hotel industry face difficulties in retaining employees since they are unable to identify the factors that contribute to both employee satisfaction and loyalty. This study, covers 13 satisfaction variables and 3 loyalty variables. Employment tenure, employee future plan wi...

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Bibliographic Details
Main Authors:	Abdullah, Rahman, Abdul Karim, Noraida, Abdul Patah, Mohd Onn Rashidi, Zahari, Harnizam, Sekharan Nair, Gopala Krishnan, Jusoff, Kamaruzaman
Format:	Article
Language:	English English
Published:	Canadian Center of Science and Education 2009
Subjects:	Hotels - Employees - Job satisfaction - Malaysia - Case studies. Hotels - Consumer satisfaction- Malaysia - Case studies. Employee loyalty.
Online Access:	http://psasir.upm.edu.my/id/eprint/17241/ http://psasir.upm.edu.my/id/eprint/17241/1/The%20linkage%20of%20employee%20satisfaction%20and%20loyalty%20in%20Hotel%20Industry%20in%20Klang%20Valley.pdf

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