The implementation of agent based complaint management system

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The implementation of agent based complaint management system

Complaint management system is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to ensure customers satisfaction in managing complaints. This paper introduces the agent-based Complaint...

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Bibliographic Details
Main Authors:	Md Sultan, Abu Bakar, Zainal Abidin, Khairunnisa, Abdullah @ Selimun, Mohd Taufik
Format:	Article
Language:	English
Published:	2008
Online Access:	http://psasir.upm.edu.my/id/eprint/17198/ http://psasir.upm.edu.my/id/eprint/17198/1/The%20implementation%20of%20agent%20based%20complaint%20management%20system.pdf

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