The implementation of agent based complaint management system
Complaint management system is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to ensure customers satisfaction in managing complaints. This paper introduces the agent-based Complaint...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
2008
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| Online Access: | http://psasir.upm.edu.my/id/eprint/17198/ http://psasir.upm.edu.my/id/eprint/17198/1/The%20implementation%20of%20agent%20based%20complaint%20management%20system.pdf |
| _version_ | 1848843175249051648 |
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| author | Md Sultan, Abu Bakar Zainal Abidin, Khairunnisa Abdullah @ Selimun, Mohd Taufik |
| author_facet | Md Sultan, Abu Bakar Zainal Abidin, Khairunnisa Abdullah @ Selimun, Mohd Taufik |
| author_sort | Md Sultan, Abu Bakar |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Complaint management system is a system to enable
customers channel the issues about the organization for
immediate action. Thus responsive complaint system is
essential for the organization to ensure customers
satisfaction in managing complaints. This paper introduces
the agent-based Complaint Management System (ACM).
The objective of the system is autonomously accepted the
complaints and forward to the respective responsibility.
Initial result, shows the system is able to entertain users
complaint with minimal intervention by human. Keyword
recognition was proposed as an intelligent element for the
system. Future efforts are looking for complete agent-
based complaint management system with more intelligent
features. |
| first_indexed | 2025-11-15T08:10:51Z |
| format | Article |
| id | upm-17198 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T08:10:51Z |
| publishDate | 2008 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-171982016-06-08T05:55:17Z http://psasir.upm.edu.my/id/eprint/17198/ The implementation of agent based complaint management system Md Sultan, Abu Bakar Zainal Abidin, Khairunnisa Abdullah @ Selimun, Mohd Taufik Complaint management system is a system to enable customers channel the issues about the organization for immediate action. Thus responsive complaint system is essential for the organization to ensure customers satisfaction in managing complaints. This paper introduces the agent-based Complaint Management System (ACM). The objective of the system is autonomously accepted the complaints and forward to the respective responsibility. Initial result, shows the system is able to entertain users complaint with minimal intervention by human. Keyword recognition was proposed as an intelligent element for the system. Future efforts are looking for complete agent- based complaint management system with more intelligent features. 2008-05 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/17198/1/The%20implementation%20of%20agent%20based%20complaint%20management%20system.pdf Md Sultan, Abu Bakar and Zainal Abidin, Khairunnisa and Abdullah @ Selimun, Mohd Taufik (2008) The implementation of agent based complaint management system. International Journal of Computer Science and Network Security, 8 (5). pp. 205-207. ISSN 1738-7906 http://paper.ijcsns.org/07_book/html/200805/200805030.html |
| spellingShingle | Md Sultan, Abu Bakar Zainal Abidin, Khairunnisa Abdullah @ Selimun, Mohd Taufik The implementation of agent based complaint management system |
| title | The implementation of agent based complaint management system |
| title_full | The implementation of agent based complaint management system |
| title_fullStr | The implementation of agent based complaint management system |
| title_full_unstemmed | The implementation of agent based complaint management system |
| title_short | The implementation of agent based complaint management system |
| title_sort | implementation of agent based complaint management system |
| url | http://psasir.upm.edu.my/id/eprint/17198/ http://psasir.upm.edu.my/id/eprint/17198/ http://psasir.upm.edu.my/id/eprint/17198/1/The%20implementation%20of%20agent%20based%20complaint%20management%20system.pdf |