Service Management Systems and MS ISO based products : a reflection.

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Service Management Systems and MS ISO based products : a reflection.

The MS ISO system is working towards creating a culture of an environment of teamwork by following principles, rules and etiquettes which stresses on the quality of process and products services. The quality excellence of the organization service processes are monitored by an Internal Audit mechani...

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Bibliographic Details
Main Authors:	Hamzah, Mohd Sahandri Gani, Abdullah, Saifuddin Kumar
Format:	Article
Language:	English English
Published:	EuroJournals 2009
Subjects:	Service industries - Management. Manufacturing industries - Management. ISO 9000 Series Standards.
Online Access:	http://psasir.upm.edu.my/id/eprint/16680/ http://psasir.upm.edu.my/id/eprint/16680/1/Service%20Management%20Systems.pdf

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