Service Management Systems and MS ISO based products : a reflection.
The MS ISO system is working towards creating a culture of an environment of teamwork by following principles, rules and etiquettes which stresses on the quality of process and products services. The quality excellence of the organization service processes are monitored by an Internal Audit mechani...
| Main Authors: | , |
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| Format: | Article |
| Language: | English English |
| Published: |
EuroJournals
2009
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/16680/ http://psasir.upm.edu.my/id/eprint/16680/1/Service%20Management%20Systems.pdf |
| _version_ | 1848843029194997760 |
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| author | Hamzah, Mohd Sahandri Gani Abdullah, Saifuddin Kumar |
| author_facet | Hamzah, Mohd Sahandri Gani Abdullah, Saifuddin Kumar |
| author_sort | Hamzah, Mohd Sahandri Gani |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | The MS ISO system is working towards creating a culture of an environment of teamwork by following principles, rules and etiquettes which stresses on the quality of process and
products services. The quality excellence of the organization service processes are monitored by an Internal Audit mechanism, which is simultaneously integrated with
coaching activities during document examinations to maintain service process and product excellence. This reflection has become a part of the quality evaluation system to ensure work processes which are more sensitive to the improvement effort which focuses on efficiency, punctuality and costs effectiveness. |
| first_indexed | 2025-11-15T08:08:31Z |
| format | Article |
| id | upm-16680 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-15T08:08:31Z |
| publishDate | 2009 |
| publisher | EuroJournals |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-166802015-09-15T07:25:07Z http://psasir.upm.edu.my/id/eprint/16680/ Service Management Systems and MS ISO based products : a reflection. Hamzah, Mohd Sahandri Gani Abdullah, Saifuddin Kumar The MS ISO system is working towards creating a culture of an environment of teamwork by following principles, rules and etiquettes which stresses on the quality of process and products services. The quality excellence of the organization service processes are monitored by an Internal Audit mechanism, which is simultaneously integrated with coaching activities during document examinations to maintain service process and product excellence. This reflection has become a part of the quality evaluation system to ensure work processes which are more sensitive to the improvement effort which focuses on efficiency, punctuality and costs effectiveness. EuroJournals 2009 Article PeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/16680/1/Service%20Management%20Systems.pdf Hamzah, Mohd Sahandri Gani and Abdullah, Saifuddin Kumar (2009) Service Management Systems and MS ISO based products : a reflection. European Journal of Social Sciences, 10 (1). pp. 121-128. ISSN 1450-2267 Service industries - Management. Manufacturing industries - Management. ISO 9000 Series Standards. English |
| spellingShingle | Service industries - Management. Manufacturing industries - Management. ISO 9000 Series Standards. Hamzah, Mohd Sahandri Gani Abdullah, Saifuddin Kumar Service Management Systems and MS ISO based products : a reflection. |
| title | Service Management Systems and MS ISO based products : a reflection. |
| title_full | Service Management Systems and MS ISO based products : a reflection. |
| title_fullStr | Service Management Systems and MS ISO based products : a reflection. |
| title_full_unstemmed | Service Management Systems and MS ISO based products : a reflection. |
| title_short | Service Management Systems and MS ISO based products : a reflection. |
| title_sort | service management systems and ms iso based products : a reflection. |
| topic | Service industries - Management. Manufacturing industries - Management. ISO 9000 Series Standards. |
| url | http://psasir.upm.edu.my/id/eprint/16680/ http://psasir.upm.edu.my/id/eprint/16680/1/Service%20Management%20Systems.pdf |