The impact of service personal values on continuance intention towards on-demand ridesharing services

QR Code

The impact of service personal values on continuance intention towards on-demand ridesharing services

Competition in the on-demand ridesharing service industry is becoming increasingly intense, and sustainability of this innovative business model is uncertain. Studying service personal values may provide insight for service providers to implement appropriate customer retention strategies. Therefore,...

Full description

Bibliographic Details
Main Authors:	Aw, Eugene Cheng Xi, Kamal Basha, Norazlyn, Ng, Siew Imm
Format:	Article
Language:	English
Published:	Faculty of Economics and Management, Universiti Putra Malaysia 2018
Online Access:	http://psasir.upm.edu.my/id/eprint/16075/ http://psasir.upm.edu.my/id/eprint/16075/1/8%29%20The%20Impact%20of%20Service%20Personal%20Values%20on%20Continuance%20Intention.pdf

Similar Items

To grab or not to grab? the role of trust and perceived value in on-demand ridesharing services
by: Cheng, Eugene Xi Aw, et al.
Published: (2019)

Factors influencing continuance intention towards on-demand ridesharing services
by: Aw, Eugene Cheng Xi
Published: (2017)

Consumer attitude and intention toward ridesharing
by: Cheah, Isaac, et al.
Published: (2020)

Exploring luxury hotel consumption values, attitudes and revisit intention in the post-pandemic era
by: Ng, Siew Imm, et al.
Published: (2024)

Unravelling determinants of webrooming behaviour- a qualitative inquiry
by: Cheng, Eugene Xi Aw, et al.
Published: (2021)

To retire or not to retire: intention towards concept of retirement village in Malaysia
by: Lim, Xin Jean, et al.
Published: (2019)

Are men from Mars, women from Venus examining gender differences towards continuous use intention of branded apps
by: Xin, Jean Lim, et al.
Published: (2021)

Exploring the driving factors of international performance: evidence from business service SMEs in Malaysia
by: Ahmad, Norwan, et al.
Published: (2023)

Will you stay or will you go the effects anthropomorphism presence and the marketing mix have on retail app continuance use intention
by: Lim, Xin Jean, et al.
Published: (2021)

Go loud or go home? How power distance belief influences the effect of brand prominence on luxury goods purchase intention
by: Aw, Eugene Cheng Xi, et al.
Published: (2021)

Are we so over smartwatches? Or can technology, fashion, and psychographic attributes sustain smartwatch usage?
by: Kamal Basha, Norazlyn, et al.
Published: (2022)

Understanding driver continuance behaviour in two-sided ridesharing platforms and its consequences: triadic-interaction perspective
by: Alsaedi, Reem
Published: (2024)

How do the dynamic capabilities of Malaysian service small and medium-sized enterprises (SMEs) translate into international performance? Uncovering the mechanism and conditional factors
by: Ahmad, Norwan, et al.
Published: (2021)

How do I deal with complex social commerce landscape? understanding continuance intention using approach and avoidance motivations model
by: Chong, Sin Er, et al.
Published: (2024)

Social commerce in the social media age: understanding how interactive commerce enhancements navigate app continuance intention
by: Chong, Sin Er, et al.
Published: (2024)

Determinants of Continuance Usage Intention of Social Network Services in Malaysia
by: Ng, Seok Yee, et al.
Published: (2016)

Impact of virtual influencers on customer engagement of Generation Z consumers: a presence perspective
by: Lin, Qiaoling, et al.
Published: (2024)

Retirement village buying intention: a case study on the Muslim and non-Muslim Malaysian elderly
by: Ng, Siew Imm, et al.
Published: (2020)

Content matters! The effects of TikTok (Douyin) short video content on flow experience, trust, and purchase intention from the signaling theory perspective
by: Ng, Siew Imm, et al.
Published: (2024)

Wea want apology! Tailoring service recovery and self-construal to earn customer forgiveness
by: Cheng, Eugene Xi Aw, et al.
Published: (2022)

Breaking compulsive buying-financial trouble chain of young Malaysian consumers
by: Ng, Siew Imm, et al.
Published: (2018)

The impact of tourism service quality on satisfaction
by: Latiff, Khairunnisak, et al.
Published: (2015)

A conceptual framework to study effective short-video platform advertising on Chinese generation Y consumer online purchase intention
by: Sheng, Mengyan, et al.
Published: (2022)

Time for tea: factors of service quality, memorable tourism experience and loyalty in sustainable tea tourism destination
by: Ng, Siew Imm, et al.
Published: (2022)

An extended expectation confirmation model of continuance intention to use online food delivery services in Asia country
by: Lim, Xhi Bo, et al.
Published: (2021)

Factors influencing the foreign consumer towards intention to continuously use of food delivery service in Malaysia
by: Chun, Zi Chien
Published: (2019)

Demand for IP services to grow
Published: (2008)

The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine
by: Jamine, Philipia
Published: (2013)

Food at your doorstep? examining customer loyalty towards online food delivery applications
by: Liu, Xin, et al.
Published: (2023)

Service quality, value, satisfaction and future intention in medical tourism
by: Abd Manaf, Noor Hazilah, et al.
Published: (2017)

Unlocking the enigma of social commerce discontinuation: exploring the approach and avoidance drivers
by: Chong, Sin-Er, et al.
Published: (2025)

Predictors of intention to continue using the internet banking services : an empirical study of current users
by: Huam, Hon Tat, et al.
Published: (2008)

Intention to adopt personal cloud storage services: The case of university students
by: Mohamad, Noorman Masrek, et al.
Published: (2016)

Demand, services and social aspects of mitigation
by: Creutzig, F., et al.
Published: (2022)

On demand cleaning service recommendation tool
by: Liu, Jie Wei
Published: (2020)

Service Utopia: impact of hypermarket service extensions on corporate brand value based on consumer experience and brand personality
by: Hassan, Hasliza, et al.
Published: (2015)

Understanding consumers’ continuous-use intention of crowdsourcing logistics services: Empirical evidence from China
by: Liu, Yu, et al.
Published: (2024)

The role of personal innovativeness in influencing behavioural intention to use m-Government services
by: Mohd Noor, Farhanah, et al.
Published: (2021)

Service quality perception in a private hospital
by: Ng, Siew Imm, et al.
Published: (2008)

Customer buying behavior intentions of internet service providers - the role of service quality and its aspects, satisfaction and value
by: Nikhashemi, Seyed Rajab, et al.
Published: (2013)