Using Apps to improve service delivery in Malaysian hotels: guests' and employees' rationales

Using Apps to improve service delivery in Malaysian hotels: guests' and employees' rationales

The paper considers a looming crisis for the important Malaysian tourism sector, namely, the lack of communication skills of hotel staff. There are a growing number of overseas visitors coming to this popular destination, yet hotel staff, polite as they may be, are increasingly unable to communicate...

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Bibliographic Details
Main Authors: Selke, Raimond, Ang, Lay Hoon, Schaar, Torsten
Format: Article
Language:English
Published: Tourism Educators Association of Malaysia 2015
Online Access:http://psasir.upm.edu.my/id/eprint/15337/
http://psasir.upm.edu.my/id/eprint/15337/1/Using%20Apps%20to%20improve%20service%20delivery%20in%20Malaysian%20hotels%20guests%27%20and%20employees%27%20rationales.pdf

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