APA (7th ed.) Citation

Chua, B. L., Othman, M., Boo, H. C., Abdul Karim, M. S., & Ramachandran, S. (2009). Customers' reaction to servicescape failure and associated recovery strategy: An exploratory study in the food service industry. Penerbit Universiti Teknologi MARA (UiTM) Malaysia.

Chicago Style (17th ed.) Citation

Chua, Bee Lia, Mohhiddin Othman, Huey Chern Boo, Muhammad Shahrim Abdul Karim, and Sridar Ramachandran. Customers' Reaction to Servicescape Failure and Associated Recovery Strategy: An Exploratory Study in the Food Service industry. Penerbit Universiti Teknologi MARA (UiTM) Malaysia, 2009.

MLA (9th ed.) Citation

Chua, Bee Lia, et al. Customers' Reaction to Servicescape Failure and Associated Recovery Strategy: An Exploratory Study in the Food Service industry. Penerbit Universiti Teknologi MARA (UiTM) Malaysia, 2009.