Material management in themed restaurants: inspiring the experience economy
In tune with wider ideas of an experience economy, the hospitality industry has increasingly focused less on giving a service to its customers and more on offering them memorable, sensory experiences. This paper looks at one facet of this provision of experiences: the material engineering and manage...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Penerbit Universiti Teknologi MARA (UiTM) Malaysia
2017
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| Online Access: | http://psasir.upm.edu.my/id/eprint/13765/ http://psasir.upm.edu.my/id/eprint/13765/1/Material%20management%20in%20themed%20restaurants%20inspiring%20the%20experience%20economy.pdf |
| _version_ | 1848842203647967232 |
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| author | Che Ishak, Farah Adibah Crang, Philip Abdul Karim, Muhammad Shahrim |
| author_facet | Che Ishak, Farah Adibah Crang, Philip Abdul Karim, Muhammad Shahrim |
| author_sort | Che Ishak, Farah Adibah |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | In tune with wider ideas of an experience economy, the hospitality industry has increasingly focused less on giving a service to its customers and more on offering them memorable, sensory experiences. This paper looks at one facet of this provision of experiences: the material engineering and management of the ‘affective atmosphere’ or ‘ambiance’ of a venue. It unfolds the exploration of theme restaurants in practicing the material management as an inspiration to stage an experience. This paper illustrates its arguments through one case study: the Indonesian theming of the Pondok Malindo restaurant, Selangor. Practically, the findings suggest that creating the desired ambiance needs proper planning and careful attention to a wide range of material elements. More broadly, the paper suggests that accounts of the experience economy should consider the powers and agencies of materials and objects. |
| first_indexed | 2025-11-15T07:55:24Z |
| format | Article |
| id | upm-13765 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T07:55:24Z |
| publishDate | 2017 |
| publisher | Penerbit Universiti Teknologi MARA (UiTM) Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-137652018-08-14T07:41:08Z http://psasir.upm.edu.my/id/eprint/13765/ Material management in themed restaurants: inspiring the experience economy Che Ishak, Farah Adibah Crang, Philip Abdul Karim, Muhammad Shahrim In tune with wider ideas of an experience economy, the hospitality industry has increasingly focused less on giving a service to its customers and more on offering them memorable, sensory experiences. This paper looks at one facet of this provision of experiences: the material engineering and management of the ‘affective atmosphere’ or ‘ambiance’ of a venue. It unfolds the exploration of theme restaurants in practicing the material management as an inspiration to stage an experience. This paper illustrates its arguments through one case study: the Indonesian theming of the Pondok Malindo restaurant, Selangor. Practically, the findings suggest that creating the desired ambiance needs proper planning and careful attention to a wide range of material elements. More broadly, the paper suggests that accounts of the experience economy should consider the powers and agencies of materials and objects. Penerbit Universiti Teknologi MARA (UiTM) Malaysia 2017 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/13765/1/Material%20management%20in%20themed%20restaurants%20inspiring%20the%20experience%20economy.pdf Che Ishak, Farah Adibah and Crang, Philip and Abdul Karim, Muhammad Shahrim (2017) Material management in themed restaurants: inspiring the experience economy. Journal of Tourism, Hospitality and Culinary Arts, 9 (2). pp. 493-504. ISSN 1985-8914; ESSN: 2590-3837 http://www.jthca.org/online-issues |
| spellingShingle | Che Ishak, Farah Adibah Crang, Philip Abdul Karim, Muhammad Shahrim Material management in themed restaurants: inspiring the experience economy |
| title | Material management in themed restaurants: inspiring the experience economy |
| title_full | Material management in themed restaurants: inspiring the experience economy |
| title_fullStr | Material management in themed restaurants: inspiring the experience economy |
| title_full_unstemmed | Material management in themed restaurants: inspiring the experience economy |
| title_short | Material management in themed restaurants: inspiring the experience economy |
| title_sort | material management in themed restaurants: inspiring the experience economy |
| url | http://psasir.upm.edu.my/id/eprint/13765/ http://psasir.upm.edu.my/id/eprint/13765/ http://psasir.upm.edu.my/id/eprint/13765/1/Material%20management%20in%20themed%20restaurants%20inspiring%20the%20experience%20economy.pdf |