Conceptualising the service excellence and its antecedents: the development of the structural equation model

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Conceptualising the service excellence and its antecedents: the development of the structural equation model

Increasing and maintaining service excellence in the tourism and hospitality industry are known to enhance the customers’ satisfaction and could bring more profits to the organisations. This conceptual paper focuses on the antecedents of service excellence, in particular the relationship with servic...

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Bibliographic Details
Main Authors:	Abdul Aziz, Yuhanis, Awang, Khairil Wahidin
Format:	Article
Language:	English
Published:	Penerbit Universiti Teknologi MARA (UiTM) Malaysia 2010
Online Access:	http://psasir.upm.edu.my/id/eprint/13750/ http://psasir.upm.edu.my/id/eprint/13750/1/Conceptualising%20the%20service%20excellence%20and%20its%20antecedents%20the%20development%20of%20the%20structural%20equation%20model.pdf

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