Othman, N. A. (2025). Does frontline employee friendliness during service delivery still matter in the current era? Revisiting its dimensionality effects on brand outcome. Palgrave Macmillan.
Chicago Style (17th ed.) CitationOthman, Nurul Amirah. Does Frontline Employee Friendliness During Service Delivery Still Matter in the Current Era? Revisiting Its Dimensionality Effects on Brand Outcome. Palgrave Macmillan, 2025.
MLA (9th ed.) CitationOthman, Nurul Amirah. Does Frontline Employee Friendliness During Service Delivery Still Matter in the Current Era? Revisiting Its Dimensionality Effects on Brand Outcome. Palgrave Macmillan, 2025.
Warning: These citations may not always be 100% accurate.