Service quality performance of e-hailing services in Sarawak, Malaysia.
With the advancement of communication technology, e-hailing services are becoming more widespread in Malaysia. Even though e-hailing services offer relative advantages compared to other types of public transport, research on the service quality aspects and customer satisfaction is essential to ensur...
| Main Author: | Rosli, Anita |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
University of Tehran
2025
|
| Online Access: | http://psasir.upm.edu.my/id/eprint/119973/ http://psasir.upm.edu.my/id/eprint/119973/1/119973.pdf |
Similar Items
Factors affecting the millennial’ satisfaction with e-hailing services in Malaysia
by: Lee, Mei Ru
Published: (2022)
by: Lee, Mei Ru
Published: (2022)
Influence of responsiveness, flexibility, accuracy and professionalism on E-hailing service performance in the Klang Valley, Malaysia
by: Ramli, Muhammad Shahman Shahfiq
Published: (2020)
by: Ramli, Muhammad Shahman Shahfiq
Published: (2020)
Determinants of e-hailing service adoption among university students in Peninsular Malaysia
by: Yan, Eng Xin, et al.
Published: (2024)
by: Yan, Eng Xin, et al.
Published: (2024)
Modelling E-Hailing Service
Consumption: The Moderating Effect
Of Situational Factors
by: Emily, Yapp Hon Tshin
Published: (2020)
by: Emily, Yapp Hon Tshin
Published: (2020)
Modelling E-Hailing Service
Consumption: The Moderating Effect
Of Situational Factors
by: Emily Yapp, Hon Tshin
Published: (2020)
by: Emily Yapp, Hon Tshin
Published: (2020)
Influencing Factors to Use E-Hailing Transport for Food
Delivery Service
by: Wan Mohamad Yusoff, Wan Azfizatul Az Zarah, et al.
Published: (2023)
by: Wan Mohamad Yusoff, Wan Azfizatul Az Zarah, et al.
Published: (2023)
Mining the ride-hailing service: A Malaysia case
by: Wong, Sharon He Yong
Published: (2017)
by: Wong, Sharon He Yong
Published: (2017)
The employment of Grab riders with physical disabilities in e-hailing services: challenges and coping strategies
by: Nur Sofea Qistina Zulkarnain,, et al.
Published: (2024)
by: Nur Sofea Qistina Zulkarnain,, et al.
Published: (2024)
The employment of Grab riders with physical disabilities in e-hailing services: challenges and coping strategies
by: Wan Abdullah, Wan Arnidawati, et al.
Published: (2024)
by: Wan Abdullah, Wan Arnidawati, et al.
Published: (2024)
The investigation of perception and satisfaction on e-hailing service among undergraduate students of Universiti Tunku Abdul Rahman
by: Tan, Jei Ru, et al.
Published: (2023)
by: Tan, Jei Ru, et al.
Published: (2023)
E-hailing kini beban rakyat
by: Madzlan, Zabry Mohamad
Published: (2019)
by: Madzlan, Zabry Mohamad
Published: (2019)
Understanding The Acceptability Of Shared Autonomous Vehicle (Sav) In Ride-Hailing Services
by: Liew i, Ying We
Published: (2023)
by: Liew i, Ying We
Published: (2023)
Driving fatigue in professional driver (e-hailing)
by: Shazwana, Omar
Published: (2025)
by: Shazwana, Omar
Published: (2025)
UPM anjur program tingkat kesedaran jangkitan penyakit untuk komuniti E-Hailing, P-Hailing
by: Juferi, Noor Eszereen
Published: (2021)
by: Juferi, Noor Eszereen
Published: (2021)
Online impressions on e-hailing services: A study of positive and negative sentiments on Grab Malaysia and Go-Jek Indonesia on twitter platform
by: Chow, Emily Yan Chi
Published: (2019)
by: Chow, Emily Yan Chi
Published: (2019)
Safety And Security Aid-Tool Of E-Hailing Drivers
by: Muhammad Nur Yusaidil, Yusmadi
Published: (2025)
by: Muhammad Nur Yusaidil, Yusmadi
Published: (2025)
Adopting e-hailing application among Malaysian
millennials.
by: Mohamed Razi, Mohamed Jalaldeen, et al.
Published: (2020)
by: Mohamed Razi, Mohamed Jalaldeen, et al.
Published: (2020)
The social and economic impacts of e-hailing application in Malaysia: A review
by: Al-Shakhrit, A. K. S., et al.
Published: (2021)
by: Al-Shakhrit, A. K. S., et al.
Published: (2021)
Hailing a brave new dawn : Universiti Malaysia Sarawak (1993-1998)
by: Ghazally, Ismail, et al.
Published: (1998)
by: Ghazally, Ismail, et al.
Published: (1998)
The effect of service quality on customers' satisfaction of inter-district public bus companies in the Central Region of Sarawak, Malaysia
by: Laisak, Adler Hilary, et al.
Published: (2021)
by: Laisak, Adler Hilary, et al.
Published: (2021)
Regulation matters: A comparison of Malaysian-Indonesian's e-hailing regulation framework
by: Chee, Dorothea Ke Jing
Published: (2019)
by: Chee, Dorothea Ke Jing
Published: (2019)
Quality of service : the case of Telekom Malaysia Berhad, Kuching, Sarawak
by: Nancy, Rukem.
Published: (2002)
by: Nancy, Rukem.
Published: (2002)
Market orientation, service quality and organizational
performance in service organizations in Malaysia
by: T., Ramayah, et al.
Published: (2011)
by: T., Ramayah, et al.
Published: (2011)
Daftar pemandu e-hailing: elak operasi seperti teksi sapu atau 'ulat'
by: Mohamad Yusof, Nor Afzan, et al.
Published: (2018)
by: Mohamad Yusof, Nor Afzan, et al.
Published: (2018)
Internet Banking Service Quality And E-Loyalty In
Penang, Malaysia
by: Teng, Yoke Leng
Published: (2008)
by: Teng, Yoke Leng
Published: (2008)
Internet Banking Service Quality And E-Loyalty In Penang, Malaysia
by: Teng, Yoke Leng
Published: (2008)
by: Teng, Yoke Leng
Published: (2008)
Measuring the e-service quality of Pakistani banks
by: Tahira, R., et al.
Published: (2012)
by: Tahira, R., et al.
Published: (2012)
CCCI metrics for the measurement of quality of e-service
by: Chang, Elizabeth, et al.
Published: (2005)
by: Chang, Elizabeth, et al.
Published: (2005)
Risk Assessment and Control Tool for P-hailing Industry in Malaysia
by: Chia, Jia Mei
Published: (2025)
by: Chia, Jia Mei
Published: (2025)
Ramlan hails Peng Kean's indomitable spirit.
by: Rajes, Pual
Published: (2012)
by: Rajes, Pual
Published: (2012)
Measuring the service quality of airline services in Malaysia
by: Abdullah, Kalthom, et al.
Published: (2007)
by: Abdullah, Kalthom, et al.
Published: (2007)
Developing a pollution free environment framework through technology Integration (e-Hailing App)
by: Sham, Rohana, et al.
Published: (2019)
by: Sham, Rohana, et al.
Published: (2019)
Towards better public transport services: Understanding service quality attributes of public transport in states of developing countries
by: Rosli, Anita, et al.
Published: (2024)
by: Rosli, Anita, et al.
Published: (2024)
A study on E-Government services in MYEG Services Berhad: customer perception of E-Government services quality / Ida Dayana Md Zin
by: Md Zin, Ida Dayana
Published: (2009)
by: Md Zin, Ida Dayana
Published: (2009)
A review of library e-service quality scales
by: Mohd Zain, Wahidah, et al.
Published: (2014)
by: Mohd Zain, Wahidah, et al.
Published: (2014)
Numerical Study of Hail Impact on Corrugated Steel Panels
by: Chen, Wensu, et al.
Published: (2018)
by: Chen, Wensu, et al.
Published: (2018)
Service quality and technology for performing Hajj
by: Hussin, Siti Rahayu, et al.
Published: (2014)
by: Hussin, Siti Rahayu, et al.
Published: (2014)
Re-examining traditional service quality in an e-banking era
by: Wong, David, et al.
Published: (2008)
by: Wong, David, et al.
Published: (2008)
Quality performance measurements of ambulance services in East Coast, Malaysia
by: Ahmad, Siti Farah Fatihah
Published: (2016)
by: Ahmad, Siti Farah Fatihah
Published: (2016)
Relationship between quality service determinants with the quality of cleaning service
by: Umi Nur Ai'syah, Zulkefli
Published: (2014)
by: Umi Nur Ai'syah, Zulkefli
Published: (2014)
Similar Items
-
Factors affecting the millennial’ satisfaction with e-hailing services in Malaysia
by: Lee, Mei Ru
Published: (2022) -
Influence of responsiveness, flexibility, accuracy and professionalism on E-hailing service performance in the Klang Valley, Malaysia
by: Ramli, Muhammad Shahman Shahfiq
Published: (2020) -
Determinants of e-hailing service adoption among university students in Peninsular Malaysia
by: Yan, Eng Xin, et al.
Published: (2024) -
Modelling E-Hailing Service
Consumption: The Moderating Effect
Of Situational Factors
by: Emily, Yapp Hon Tshin
Published: (2020) -
Modelling E-Hailing Service
Consumption: The Moderating Effect
Of Situational Factors
by: Emily Yapp, Hon Tshin
Published: (2020)