Pay with a smile? Modelling the continuance use intention of facial recognition payment
PurposeThis study synthesises the self-determination theory (SDT), expectation-confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated theoretical framework that elucidates the process of shaping the intention to continue using facial recognition payment (FRP) und...
| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
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Emerald Publishing
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/118582/ http://psasir.upm.edu.my/id/eprint/118582/1/118582.pdf |
| _version_ | 1848867549040607232 |
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| author | Lim, Xin-Jean Cheah, Jun-Hwa Chang, Jennifer Yee-Shan Lim, Weng Marc Morrison, Alastair M. Dwivedi, Yogesh K. |
| author_facet | Lim, Xin-Jean Cheah, Jun-Hwa Chang, Jennifer Yee-Shan Lim, Weng Marc Morrison, Alastair M. Dwivedi, Yogesh K. |
| author_sort | Lim, Xin-Jean |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | PurposeThis study synthesises the self-determination theory (SDT), expectation-confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated theoretical framework that elucidates the process of shaping the intention to continue using facial recognition payment (FRP) under the conditional impact of perceived technology security.Design/methodology/approachData from 667 Beijing Winter Olympics visitors with FRP experience were collected through an online survey and analysed using variance based-structural equation modelling (VB-SEM).FindingsThis study reveals that the intention to continue using FRP evolves through three key stages. Initially, in the expectation stage, the multidimensional concept of artificial autonomy (sensing, thought, and action), which is underpinned by self-determination, is pivotal, strongly influencing perceptions of service enhancement and fostering trust in FRP. Subsequently, the confirmation stage underscores the importance of perceived service enhancement and trust as vital drivers in maintaining FRP usage, while also contributing to subjective well-being. Crucially, perceived technology security emerges as a key moderating factor, enhancing positive perceptions and intentions towards FRP, thus influencing its sustained adoption.Originality/valueThis study stands out by revealing the nuanced interplay between artificial autonomy and user perceptions, particularly concerning service enhancement, technology security, and trust, as they influence well-being and the continued adoption of FRP. Robustly grounded in the integrated theoretical framework of SDT, ECM, and PMT, the study’s findings are critical for comprehending the core elements and specific drivers that promote sustained FRP use, especially as we consider its potential widespread implementation. Therefore, this study not only advances theoretical understanding but also offers practical guidance for optimising FRP deployment strategies in a rapidly evolving technological landscape. |
| first_indexed | 2025-11-15T14:38:15Z |
| format | Article |
| id | upm-118582 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:38:15Z |
| publishDate | 2024 |
| publisher | Emerald Publishing |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1185822025-07-18T09:20:50Z http://psasir.upm.edu.my/id/eprint/118582/ Pay with a smile? Modelling the continuance use intention of facial recognition payment Lim, Xin-Jean Cheah, Jun-Hwa Chang, Jennifer Yee-Shan Lim, Weng Marc Morrison, Alastair M. Dwivedi, Yogesh K. PurposeThis study synthesises the self-determination theory (SDT), expectation-confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated theoretical framework that elucidates the process of shaping the intention to continue using facial recognition payment (FRP) under the conditional impact of perceived technology security.Design/methodology/approachData from 667 Beijing Winter Olympics visitors with FRP experience were collected through an online survey and analysed using variance based-structural equation modelling (VB-SEM).FindingsThis study reveals that the intention to continue using FRP evolves through three key stages. Initially, in the expectation stage, the multidimensional concept of artificial autonomy (sensing, thought, and action), which is underpinned by self-determination, is pivotal, strongly influencing perceptions of service enhancement and fostering trust in FRP. Subsequently, the confirmation stage underscores the importance of perceived service enhancement and trust as vital drivers in maintaining FRP usage, while also contributing to subjective well-being. Crucially, perceived technology security emerges as a key moderating factor, enhancing positive perceptions and intentions towards FRP, thus influencing its sustained adoption.Originality/valueThis study stands out by revealing the nuanced interplay between artificial autonomy and user perceptions, particularly concerning service enhancement, technology security, and trust, as they influence well-being and the continued adoption of FRP. Robustly grounded in the integrated theoretical framework of SDT, ECM, and PMT, the study’s findings are critical for comprehending the core elements and specific drivers that promote sustained FRP use, especially as we consider its potential widespread implementation. Therefore, this study not only advances theoretical understanding but also offers practical guidance for optimising FRP deployment strategies in a rapidly evolving technological landscape. Emerald Publishing 2024 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/118582/1/118582.pdf Lim, Xin-Jean and Cheah, Jun-Hwa and Chang, Jennifer Yee-Shan and Lim, Weng Marc and Morrison, Alastair M. and Dwivedi, Yogesh K. (2024) Pay with a smile? Modelling the continuance use intention of facial recognition payment. Internet Research, 35 (2). pp. 477-513. ISSN 1066-2243 https://www.emerald.com/insight/content/doi/10.1108/intr-01-2023-0057/full/html 10.1108/INTR-01-2023-0057 |
| spellingShingle | Lim, Xin-Jean Cheah, Jun-Hwa Chang, Jennifer Yee-Shan Lim, Weng Marc Morrison, Alastair M. Dwivedi, Yogesh K. Pay with a smile? Modelling the continuance use intention of facial recognition payment |
| title | Pay with a smile? Modelling the continuance use intention of facial recognition payment |
| title_full | Pay with a smile? Modelling the continuance use intention of facial recognition payment |
| title_fullStr | Pay with a smile? Modelling the continuance use intention of facial recognition payment |
| title_full_unstemmed | Pay with a smile? Modelling the continuance use intention of facial recognition payment |
| title_short | Pay with a smile? Modelling the continuance use intention of facial recognition payment |
| title_sort | pay with a smile? modelling the continuance use intention of facial recognition payment |
| url | http://psasir.upm.edu.my/id/eprint/118582/ http://psasir.upm.edu.my/id/eprint/118582/ http://psasir.upm.edu.my/id/eprint/118582/ http://psasir.upm.edu.my/id/eprint/118582/1/118582.pdf |