Nurturing work engagement: unravelling the impact of servant leadership, employee emotional intelligence, and work-family conflict
This study explores the influence of servant leadership (SL), emotional intelligence (EI), and work interfere with family (WIF) on work engagement (WE) among the service sector workforce in Klang Valley, Malaysia. A quantitative approach via survey was administered to 150 employees from the food and...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
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Universiti Putra Malaysia
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/117773/ http://psasir.upm.edu.my/id/eprint/117773/1/117773.pdf |
| _version_ | 1848867337489350656 |
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| author | Lim, Prisco Zawawi, Dahlia Abdul Aziz, Yuhanis |
| author_facet | Lim, Prisco Zawawi, Dahlia Abdul Aziz, Yuhanis |
| author_sort | Lim, Prisco |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | This study explores the influence of servant leadership (SL), emotional intelligence (EI), and work interfere with family (WIF) on work engagement (WE) among the service sector workforce in Klang Valley, Malaysia. A quantitative approach via survey was administered to 150 employees from the food and beverage, retail and wholesale trade, and accommodation sectors. The Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis revealed that SL and EI positively affect WE, while WIF negatively impacts WE among service sector employees. The practical implications emphasise the importance of fostering EI, implementing SL practices, and addressing WIF to enhance employee WE. This study also offers theoretical contributions to further enhance the understanding of these factors within the Job Demands-Resources (JD-R) framework. |
| first_indexed | 2025-11-15T14:34:54Z |
| format | Article |
| id | upm-117773 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:34:54Z |
| publishDate | 2024 |
| publisher | Universiti Putra Malaysia |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1177732025-06-11T09:21:54Z http://psasir.upm.edu.my/id/eprint/117773/ Nurturing work engagement: unravelling the impact of servant leadership, employee emotional intelligence, and work-family conflict Lim, Prisco Zawawi, Dahlia Abdul Aziz, Yuhanis This study explores the influence of servant leadership (SL), emotional intelligence (EI), and work interfere with family (WIF) on work engagement (WE) among the service sector workforce in Klang Valley, Malaysia. A quantitative approach via survey was administered to 150 employees from the food and beverage, retail and wholesale trade, and accommodation sectors. The Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis revealed that SL and EI positively affect WE, while WIF negatively impacts WE among service sector employees. The practical implications emphasise the importance of fostering EI, implementing SL practices, and addressing WIF to enhance employee WE. This study also offers theoretical contributions to further enhance the understanding of these factors within the Job Demands-Resources (JD-R) framework. Universiti Putra Malaysia 2024-12 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/117773/1/117773.pdf Lim, Prisco and Zawawi, Dahlia and Abdul Aziz, Yuhanis (2024) Nurturing work engagement: unravelling the impact of servant leadership, employee emotional intelligence, and work-family conflict. International Journal of Economics and Management, 18 (3). pp. 373-390. ISSN 1823-836X; eISSN: 2600-9390 https://spejournal.upm.edu.my/upload/vol_18_no_3_yr_2024/202501060953406)_Nurturing_Work_Engagement.pdf 10.47836/ijeam.18.3.06 |
| spellingShingle | Lim, Prisco Zawawi, Dahlia Abdul Aziz, Yuhanis Nurturing work engagement: unravelling the impact of servant leadership, employee emotional intelligence, and work-family conflict |
| title | Nurturing work engagement: unravelling the impact of servant leadership, employee emotional intelligence, and work-family conflict |
| title_full | Nurturing work engagement: unravelling the impact of servant leadership, employee emotional intelligence, and work-family conflict |
| title_fullStr | Nurturing work engagement: unravelling the impact of servant leadership, employee emotional intelligence, and work-family conflict |
| title_full_unstemmed | Nurturing work engagement: unravelling the impact of servant leadership, employee emotional intelligence, and work-family conflict |
| title_short | Nurturing work engagement: unravelling the impact of servant leadership, employee emotional intelligence, and work-family conflict |
| title_sort | nurturing work engagement: unravelling the impact of servant leadership, employee emotional intelligence, and work-family conflict |
| url | http://psasir.upm.edu.my/id/eprint/117773/ http://psasir.upm.edu.my/id/eprint/117773/ http://psasir.upm.edu.my/id/eprint/117773/ http://psasir.upm.edu.my/id/eprint/117773/1/117773.pdf |