Knowledge exchange with customers using intelligent agents

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Knowledge exchange with customers using intelligent agents

Customer gain their own experiences and knowledge through using products or services. This knowledge is recognized as one of the most important competitive resources for the companies in recent years. However the models were introduced in the literature for customer knowledge managment (CKM) focused...

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Bibliographic Details
Main Authors:	Homayouni, Seyed Mahdi, Tang, Sai Hong
Format:	Conference or Workshop Item
Published:	2008
Subjects:	Knowledge management
Online Access:	http://psasir.upm.edu.my/id/eprint/11764/

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