Are service quality and travel satisfaction two different variables?

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Are service quality and travel satisfaction two different variables?

Many governments actively encourage citizens to switch travel mode from private cars to public transport to alleviate urban traffic problems. Improving the service quality and travel satisfaction of public transport is widely recognized as a practical approach to reach this target. However, scholars...

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Bibliographic Details
Main Authors:	Dong, Hao, Hashim, Haslinda, Kamarulzaman, Nitty Hirawaty
Format:	Article
Language:	English
Published:	Human Resource Management Academic Research Society 2024
Online Access:	http://psasir.upm.edu.my/id/eprint/117554/ http://psasir.upm.edu.my/id/eprint/117554/1/117554.pdf

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