The relationship between crisis response strategies and behavioral intentions: a systematic literature review
Crisis response strategy is a pivotal concept for organizations in crisis communication, serving as a valuable framework for examining public behavioral intentions. Few systematic reviews have examined the impact of crisis response strategies on organizations. This paper aims to investigate the rela...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
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Review of Communication Research
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/117385/ http://psasir.upm.edu.my/id/eprint/117385/1/117385.pdf |
| _version_ | 1848867235080175616 |
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| author | Jiang, Xiaoyu Kamarudin, Syafila Cai, Yingying Miao, Pu Huang, Wenhong |
| author_facet | Jiang, Xiaoyu Kamarudin, Syafila Cai, Yingying Miao, Pu Huang, Wenhong |
| author_sort | Jiang, Xiaoyu |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | Crisis response strategy is a pivotal concept for organizations in crisis communication, serving as a valuable framework for examining public behavioral intentions. Few systematic reviews have examined the impact of crisis response strategies on organizations. This paper aims to investigate the relationship between crisis response strategies and behavioral intentions within organizations. Adhering to PRISMA guidelines, this systematic literature review involved a comprehensive analysis of the Scopus and Web of Science databases, yielding 33 relevant studies. These studies, which utilized crisis response strategies as independent, moderating, or mediating variables, were classified into different research domains, including business and management, and communication. Analysis of the literature identified sixteen main themes of crisis response strategies: (1) accommodation related, (2)bolstering, (3)coping strategies, (4)corporate social responsibility(CSR), (5) corrective action, (6)courtesy, (7)defensive, (8)denial, (9)diminish, (10) evasion of responsibility-related, (11) information strategy, (12)intimidation,(13)rebuild strategies-related, (14) reduction of offensiveness-related, (15) speed, and (16) sympathy, encompassing 28sub- themes. Quantitative and qualitative analyses provided substantial empirical support for a significant relationship between crisis response strategies and behavioral intentions, including supportive behaviors, purchase intentions, secondary crisis communication, and word of mouth. The paper concludes with a presentation of the results and suggestions for future research directions and organizations. |
| first_indexed | 2025-11-15T14:33:16Z |
| format | Article |
| id | upm-117385 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:33:16Z |
| publishDate | 2024 |
| publisher | Review of Communication Research |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1173852025-05-19T04:33:40Z http://psasir.upm.edu.my/id/eprint/117385/ The relationship between crisis response strategies and behavioral intentions: a systematic literature review Jiang, Xiaoyu Kamarudin, Syafila Cai, Yingying Miao, Pu Huang, Wenhong Crisis response strategy is a pivotal concept for organizations in crisis communication, serving as a valuable framework for examining public behavioral intentions. Few systematic reviews have examined the impact of crisis response strategies on organizations. This paper aims to investigate the relationship between crisis response strategies and behavioral intentions within organizations. Adhering to PRISMA guidelines, this systematic literature review involved a comprehensive analysis of the Scopus and Web of Science databases, yielding 33 relevant studies. These studies, which utilized crisis response strategies as independent, moderating, or mediating variables, were classified into different research domains, including business and management, and communication. Analysis of the literature identified sixteen main themes of crisis response strategies: (1) accommodation related, (2)bolstering, (3)coping strategies, (4)corporate social responsibility(CSR), (5) corrective action, (6)courtesy, (7)defensive, (8)denial, (9)diminish, (10) evasion of responsibility-related, (11) information strategy, (12)intimidation,(13)rebuild strategies-related, (14) reduction of offensiveness-related, (15) speed, and (16) sympathy, encompassing 28sub- themes. Quantitative and qualitative analyses provided substantial empirical support for a significant relationship between crisis response strategies and behavioral intentions, including supportive behaviors, purchase intentions, secondary crisis communication, and word of mouth. The paper concludes with a presentation of the results and suggestions for future research directions and organizations. Review of Communication Research 2024-12-05 Article PeerReviewed text en cc_by_nc_4 http://psasir.upm.edu.my/id/eprint/117385/1/117385.pdf Jiang, Xiaoyu and Kamarudin, Syafila and Cai, Yingying and Miao, Pu and Huang, Wenhong (2024) The relationship between crisis response strategies and behavioral intentions: a systematic literature review. Review of Communication Research, 12. pp. 205-221. ISSN 2255-4165 https://rcommunicationr.org/index.php/rcr/article/view/124 10.52152/rcr.v12.13 |
| spellingShingle | Jiang, Xiaoyu Kamarudin, Syafila Cai, Yingying Miao, Pu Huang, Wenhong The relationship between crisis response strategies and behavioral intentions: a systematic literature review |
| title | The relationship between crisis response strategies and behavioral intentions: a systematic literature review |
| title_full | The relationship between crisis response strategies and behavioral intentions: a systematic literature review |
| title_fullStr | The relationship between crisis response strategies and behavioral intentions: a systematic literature review |
| title_full_unstemmed | The relationship between crisis response strategies and behavioral intentions: a systematic literature review |
| title_short | The relationship between crisis response strategies and behavioral intentions: a systematic literature review |
| title_sort | relationship between crisis response strategies and behavioral intentions: a systematic literature review |
| url | http://psasir.upm.edu.my/id/eprint/117385/ http://psasir.upm.edu.my/id/eprint/117385/ http://psasir.upm.edu.my/id/eprint/117385/ http://psasir.upm.edu.my/id/eprint/117385/1/117385.pdf |