Consumer perception and behaviour towards halal store-brand products and repurchase intention: insights for marketing strategy
In recent years, the halal market has experienced significant growth globally, driven by increasing consumer awareness and demand for halal-certified products. This study aimed to examine the determinants of consumer behaviour and brand relationships in the Malaysian halal market, providing insights...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Human Resource Management Academic Research Society
2024
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| Online Access: | http://psasir.upm.edu.my/id/eprint/117054/ http://psasir.upm.edu.my/id/eprint/117054/1/117054.pdf |
| _version_ | 1848867154022105088 |
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| author | Isa, Maryam Ladi Kamarulzaman, Nitty Hirawaty Hashim, Haslinda Abdul Halim Lim, Sarina |
| author_facet | Isa, Maryam Ladi Kamarulzaman, Nitty Hirawaty Hashim, Haslinda Abdul Halim Lim, Sarina |
| author_sort | Isa, Maryam Ladi |
| building | UPM Institutional Repository |
| collection | Online Access |
| description | In recent years, the halal market has experienced significant growth globally, driven by increasing consumer awareness and demand for halal-certified products. This study aimed to examine the determinants of consumer behaviour and brand relationships in the Malaysian halal market, providing insights to inform targeted marketing strategies for halal store-brand products. Our findings revealed that, halal store-brand awareness shows a strong positive effect (coefficient: 0.294, p < 0.001). Halal store-brand loyalty (coefficients: 0.199, p <0.001), attitude (coefficients: 0.262, p < 0.001) and Perceived behavioural control (coefficient: 0.223, p < 0.001) also positively impact repurchase intention. However, halal store-brand association exhibits a negative impact on repurchase intention (coefficient: -0.129, p < 0.05). Halal storebrand perceived quality weakly influences repurchase intention (coefficient: 0.110, p < 0.1). Subjective norms do not significantly influence repurchase intention (p > 0.1). Halal storebrand association mediates the effect of halal store-brand image, perceived value, trust, price and satisfaction. Findings revealed that, halal store-brand image (coefficient is positive 0.454, p < 0.000), halal store-brand perceived value (coefficient: 0.184, p < 0.001), halal store-brand satisfaction (coefficient: 0.180, p < 0.003) positively affect halal store-brand association. Halal store-brand trust, and price, do not significantly influence halal store-brand association. Overall, factors like halal store-brand awareness, halal store-brand loyalty, halal store-brand image, halal store-brand perceived value, attitude, and perceived behavioural control play significant roles in shaping consumers repurchase intention for halal store-brand products. This study recommends that companies focusing on halal store-brand products prioritize strategies to enhance brand awareness, loyalty, image, satisfaction, perceived value, attitude and perceived behavioural control among consumers. Investing in marketing campaigns to increase awareness, fostering strong relationships with consumers to build loyalty and maintaining consistent product quality can bolster repurchase intention. Additionally, efforts should be made to reinforce positive image and attitudes towards the brand through effective communication and engagement strategies. Furthermore, improving perceived value through product differentiation and highlighting unique benefits can strengthen brand association. |
| first_indexed | 2025-11-15T14:31:59Z |
| format | Article |
| id | upm-117054 |
| institution | Universiti Putra Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-15T14:31:59Z |
| publishDate | 2024 |
| publisher | Human Resource Management Academic Research Society |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | upm-1170542025-04-23T07:21:40Z http://psasir.upm.edu.my/id/eprint/117054/ Consumer perception and behaviour towards halal store-brand products and repurchase intention: insights for marketing strategy Isa, Maryam Ladi Kamarulzaman, Nitty Hirawaty Hashim, Haslinda Abdul Halim Lim, Sarina In recent years, the halal market has experienced significant growth globally, driven by increasing consumer awareness and demand for halal-certified products. This study aimed to examine the determinants of consumer behaviour and brand relationships in the Malaysian halal market, providing insights to inform targeted marketing strategies for halal store-brand products. Our findings revealed that, halal store-brand awareness shows a strong positive effect (coefficient: 0.294, p < 0.001). Halal store-brand loyalty (coefficients: 0.199, p <0.001), attitude (coefficients: 0.262, p < 0.001) and Perceived behavioural control (coefficient: 0.223, p < 0.001) also positively impact repurchase intention. However, halal store-brand association exhibits a negative impact on repurchase intention (coefficient: -0.129, p < 0.05). Halal storebrand perceived quality weakly influences repurchase intention (coefficient: 0.110, p < 0.1). Subjective norms do not significantly influence repurchase intention (p > 0.1). Halal storebrand association mediates the effect of halal store-brand image, perceived value, trust, price and satisfaction. Findings revealed that, halal store-brand image (coefficient is positive 0.454, p < 0.000), halal store-brand perceived value (coefficient: 0.184, p < 0.001), halal store-brand satisfaction (coefficient: 0.180, p < 0.003) positively affect halal store-brand association. Halal store-brand trust, and price, do not significantly influence halal store-brand association. Overall, factors like halal store-brand awareness, halal store-brand loyalty, halal store-brand image, halal store-brand perceived value, attitude, and perceived behavioural control play significant roles in shaping consumers repurchase intention for halal store-brand products. This study recommends that companies focusing on halal store-brand products prioritize strategies to enhance brand awareness, loyalty, image, satisfaction, perceived value, attitude and perceived behavioural control among consumers. Investing in marketing campaigns to increase awareness, fostering strong relationships with consumers to build loyalty and maintaining consistent product quality can bolster repurchase intention. Additionally, efforts should be made to reinforce positive image and attitudes towards the brand through effective communication and engagement strategies. Furthermore, improving perceived value through product differentiation and highlighting unique benefits can strengthen brand association. Human Resource Management Academic Research Society 2024-07-09 Article PeerReviewed text en cc_by_4 http://psasir.upm.edu.my/id/eprint/117054/1/117054.pdf Isa, Maryam Ladi and Kamarulzaman, Nitty Hirawaty and Hashim, Haslinda and Abdul Halim Lim, Sarina (2024) Consumer perception and behaviour towards halal store-brand products and repurchase intention: insights for marketing strategy. International Journal of Academic Research in Business and Social Sciences, 14 (7). pp. 608-621. ISSN 2222-6990 https://hrmars.com/index.php/IJARBSS/article/view/21962/Consumer-Perception-and-Behaviour-Towards-Halal-Store-Brand-Products-and-Repurchase-Intention-Insights-for-Marketing-Strategy 10.6007/ijarbss/v14-i7/21962 |
| spellingShingle | Isa, Maryam Ladi Kamarulzaman, Nitty Hirawaty Hashim, Haslinda Abdul Halim Lim, Sarina Consumer perception and behaviour towards halal store-brand products and repurchase intention: insights for marketing strategy |
| title | Consumer perception and behaviour towards halal store-brand products and repurchase intention: insights for marketing strategy |
| title_full | Consumer perception and behaviour towards halal store-brand products and repurchase intention: insights for marketing strategy |
| title_fullStr | Consumer perception and behaviour towards halal store-brand products and repurchase intention: insights for marketing strategy |
| title_full_unstemmed | Consumer perception and behaviour towards halal store-brand products and repurchase intention: insights for marketing strategy |
| title_short | Consumer perception and behaviour towards halal store-brand products and repurchase intention: insights for marketing strategy |
| title_sort | consumer perception and behaviour towards halal store-brand products and repurchase intention: insights for marketing strategy |
| url | http://psasir.upm.edu.my/id/eprint/117054/ http://psasir.upm.edu.my/id/eprint/117054/ http://psasir.upm.edu.my/id/eprint/117054/ http://psasir.upm.edu.my/id/eprint/117054/1/117054.pdf |